Area General Manager (North Malaysia)

The Ascott Limited; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

A leading hospitality company is seeking an Area General Manager to oversee multiple properties in Penang, Malaysia. The role requires a seasoned leader with strong operational and financial expertise, extensive hospitality experience, and excellent stakeholder management skills. The successful candidate will drive revenue growth, ensure compliance with company standards, and foster a high-performing team across all locations.

Qualifications

• Minimum 10 years of hospitality experience required.
• Experience managing multi-property operations preferred.
• Proficient in Mandarin for effective communication.

Responsibilities

• Provide strategic leadership to multiple properties.
• Oversee daily operations ensuring efficiency and customer satisfaction.
• Recruit and develop General Managers and key team members.

Skills

Financial Acumen

Leadership

Stakeholder Management

Education

Bachelor’s degree in Hospitality Management

Business Administration or related field

Job description

About Us

Since opening The Ascott Singapore in 1984 as Asia Pacific's first international-class serviced residence, Ascott has expanded to over 950 properties worldwide. Headquartered in Singapore, Ascott operates in more than 230 cities across over 40 countries in regions including Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Ascott provides various accommodation options such as serviced residences, co-living properties, hotels, and independent senior living apartments. Its hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. The Ascott Star Rewards (ASR) loyalty programme offers members exclusive privileges and deals at participating locations.

As a fully owned business unit of CapitaLand Investment Limited, Ascott is a vertically-integrated lodging operator. It leverages its network of third-party owners and local expertise to enhance fee-related earnings through hospitality management and investment management services.

The Opportunity

The Area General Manager (AGM) is responsible for the overall leadership, performance, and operational excellence of multiple properties within a designated region. This role oversees a team of General Managers and works closely with cross-functional teams to ensure profitability, service quality, and alignment with corporate strategies.

The ideal candidate will have experience managing multi-property operations and engaging with property owners, preferably within international hospitality or hotel chains. Strong stakeholder management skills and the ability to navigate culturally diverse environments are essential. Proficiency in Mandarin will be useful to support effective communication with the local stakeholders and ownership groups.

Responsibilities

• Provide strategic leadership and direction to multiple locations or properties within the assigned area.
• Oversee daily operations, ensuring efficiency, compliance, and customer satisfaction across all locations.
• Monitor performance metrics (sales, profitability, staffing, KPIs) and implement action plans to meet or exceed targets.
• Recruit, develop, mentor, and evaluate General Managers and other key team members.
• Drive revenue growth through local market analysis, marketing initiatives, and customer engagement.
• Ensure compliance with all company policies, procedures, safety standards, and local laws and regulations.
• Collaborate with senior management to develop and execute business strategies and budgets.
• Manage cost controls, labor optimization, and resource allocation across locations.
• Conduct regular site visits and audits to assess operational effectiveness and provide support.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 10 years of hospitality experience, with multi-property leadership exposure preferred.
• Strong financial acumen with proven ability to manage P&L, budgeting, and forecasting.
• Demonstrated leadership in operations, team management, and service excellence.
• Effective communicator with the ability to build relationships with internal teams and external stakeholders.
• Knowledge of the Malaysian hospitality market is an advantage.