Role Purpose
The Area Facilities Maintenance Manager is responsible for overseeing facilities maintenance operations, ensuring effective equipment upkeep, analyze breakdowns, and driving continuous improvement to achieve department objectives. This role also involves leading key Facilities Maintenance Development (FMD) initiatives, managing retail stakeholders and ensuring compliance with safety and regulatory requirements.
You Will
- Manage maintenance budgets (OPEX & unplanned CAPEX) effectively.
- Support and guide FM Managers in maintaining machinery & store equipment.
- Inspect vendor work processes to ensure compliance with Lotus’s Standard Safety Policy.
- Oversee and coordinate store renovation projects to support store operations.
- Work closely with the maintenance operations team to resolve critical equipment issues quickly.
- Enforce work order creation for external maintenance tasks.
- Ensure all HT & LV electrical equipment is properly maintained.
- Collaborate with Store Managers & Operations teams to address maintenance concerns.
- Track and communicate FM KPIs, driving continuous improvement across the department.
- Conduct weekly & monthly meetings with FM teams to ensure alignment on tasks.
- Lead training sessions for FM staff & technicians (including refresher training for existing staff and onboarding for new hires).
- Conduct interviews and hiring processes for FM & Technician positions.
- Attend weekly & monthly stakeholder meetings (SD, Area Managers, SGM, Mall Managers).
- Implement and enforce safety policies for FM staff and contractors.
- Ensure all contractors & FM teams complete the required safety training programs.
- Manage compliance certifications and attend regulatory inspections (e.g., FC, MYKKP, ST, SPAN, RGL, Diesel Permit).
- Support and prepare for MTL audits and other relevant inspections.
- Attend and coordinate emergency breakdowns and power outages at stores (both day & night).
- Oversee TNB power shutdowns for stores and distribution centres.
- Attend MSB calibration in stores.
- Manage work orders within the Axon system, including:
- Converting requests to quotes. (Tendering in Axons)
- Scope of work finalization.
- Approving work orders.
- Approving invoices.
- Compile and distribute weekly maintenance trackers to stakeholders (e.g., breakdowns, safety, security, temperature & equipment status).
- Attend project site meetings related to store refurbishments, solar projects, and new store developments.
- Conduct site meetings with service providers, contractors, acquisition teams, and landlords.
You Have
- At least 8 to 10 years of experience in building Facilities Maintenance, Operations, or Engineering roles.
- BO Chargeman/ Degree in Engineering discipline will be added advantage. (Mechanical, Electrical, Facilities, Chemical or its equivalent)
- Strong knowledge of facility compliance requirements and government regulations.
- Familiarity with HVAC, electrical, and mechanical equipment maintenance.