Application Support Specialist

alrajhi bank Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading bank in Malaysia is looking for an IT Support Specialist to oversee BNM systems and IT infrastructure. This role involves coordinating with vendors, providing application support, and ensuring compliance with security standards. The ideal candidate will possess a Bachelor's degree in IT and substantial banking experience to excel in a collaborative environment.

Qualifications

• 5 years’ experience in banking with 2 years supporting BNM application systems.
• Strong understanding of SQL, Java, and Unix.
• Knowledge of security protocols and risk management.

Responsibilities

• Support and manage BNM systems and IT infrastructure.
• Coordinate with vendors and manage IT projects.
• Test software and troubleshoot issues efficiently.

Skills

Problem Solving

Effective Communication

Collaboration

Banking Knowledge

IT Infrastructure Management

Application Support

Technical Troubleshooting

Education

Bachelor’s Degree in Computer Science

Tools

Jira

SQL

Java

Unix

Job description

About the Role

• Support and manage BNM systems, IT infrastructure, and daily operations.
• Translate user needs into technical specifications and ensure quality development.
• Coordinate with vendors and project managers to meet deliverables.
• Provide application support, troubleshoot issues, and monitor performance.
• Maintain documentation, assist in testing, and train users on best practices.

What will you do:

• Participating in the design making procedure of projects and supporting different versions of software.
• Testing software for any bugs.
• Designing product for specifications.
• Providing appropriate training to the team members.
• Managing projects efficiently.
• Analyzing the technical user requirements.
• Development of user specific solutions.
• Create and maintain user guides, FAQs, and training materials.
• Log, track, and manage incidents using Jira.
• Create and maintain user guides, FAQs, and training materials.
• Work closely with developers, business analysts, and infrastructure teams.
• Communicate effectively with stakeholders regarding issue status and resolution timelines.
• Building relationships with business partners and managing resources internally and externally as collaboration strategy for a smooth IT operation.
• Evaluate documented resolution and analyze trends for ways to prevent future problems.
• Field incoming help requests from users via both telephone and work orders in a courteous manner.
• Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Ensure applications comply with organizational policies and security standards.
• Participate in audits and implement necessary controls.

Skills, certifications and experience you possess:

• Bachelor’s Degree in Computer Science, Information Technology, or any related field.
• Possess at least 5 years’ experience in banking and minimum 2 years of experience in Bank supporting BNM application systems and IT infrastructure support, including projects and Disaster Recovery.
• Demonstrated strong understanding of SQL, Java, Unix, Jira and current technologies, and industry trends.
• Knowledge of security protocols, compliance, and risk management in application services.
• Expert knowledge about computer applications and scripting knowledge.
• Effective communication and collaboration across technical and non-technical team.
• Strong problem-solving skills and the ability to make strategic decisions that positively impact the organization.