Application Support Manager

Cartrack Holdings Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global leader in smart mobility solutions is seeking an Application Support Manager for their team in Kuala Lumpur. The role involves overseeing operations, managing customer issues, and enhancing system performance. The ideal candidate should have a strong technical background, proven leadership skills, and experience in the software as a service sector.

Qualifications

• Minimum of 5 years' experience in the role.
• Experience in managing and growing a team.
• Familiarity with SaaS platforms is an advantage.

Responsibilities

• Drive the operational plan and manage day-to-day activities.
• Pro-actively monitor product health and manage technical issues.
• Provide training to internal employees and customers.

Skills

Leadership

Problem Solving

Analytical

Communication

Interpersonal

Education

Bachelor's degree in engineering

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Drive the operational plan, oversees day-to-day operation activities such as manpower deployment and contingency management.

• Monitor and ensuring productivity are achieve in the department.

• Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.

• Recommend enhancements to improve systems performance.

• Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development.

• Managing and solving technical issues faced by customers.

• Establish end-to-end service delivery for projects.

• Provide products and systems training to internal employees and customers when required.

• Review and approve all vendor services and its related cost ensuring cost are being properly managed.

• Inventory controlling ensuring stock level are being managed.

Requirements

• Bachelor's degree in engineering with strong electronics / technical experiences.
• Minimum of 5 years' experience in the role and experience in managing and grow a team.
• Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage.
• Proven track record in incident and troubleshooting management.
• Good leadership and people management skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Hands-on and a can-do attitude.
• Technically independent with good initiative.

• Strong analytical and problem-solving skills with an out-of-box approach in providing solutions.