Application Support Engineer - Advanced

Siemens Mobility; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Penang is seeking an Application Support Engineer to guide customers in resolving complex software issues. This role requires 3-5 years in customer support and a Bachelor's in Computer Science. Ideal candidates have .Net and SQL skills, and strong problem-solving abilities. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Private healthcare

Work from home support

Qualifications

• 3 - 5 years in a Customer Support role solving software & application problems.
• Bachelor's Degree in Computer Science, Computer Engineering, or equivalent experience plus three years of related experience.

Responsibilities

• Guide customers in identifying and solving complex issues.
• Investigate and resolve problems using Siemens DISW MES software.
• Prepare technical papers and presentations for peers and customer management.

Skills

.Net (C#, VB)

JavaScript

T-SQL and/or PL-SQL

Problem-solving skills

Effective communication

Education

Bachelor's Degree in Computer Science or equivalent

Tools

Microsoft SQL Server

Oracle Certifications

Microsoft Certifications

Job description

Overview

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Change the future with us!

Responsibilities

• The application support engineer will represent Siemens Industry Software Sdn. Bhd. (DISW) Support by guiding customers in identifying and solving complex issues. This is a technical role that interacts with enterprise level customers, engineers, and managers to isolate and solve complex Manufacturing Execution System (MES) issues through cogent communications.
• Apply proficient knowledge of Siemens DISW MES software and supporting technologies to investigate and resolve problems using problem-solving skills and tools.
• Set customer expectations, identify the problem, isolate the problem, and resolve the problem.
• Prepare in-depth technical papers and presentations for peers and customer management.
• Guide and assist junior support engineers in problem solving; work with minimal supervision on complex issues with wide latitude for independent judgment.
• Communicate effectively with all parties involved in English and Mandarin.
• Demonstrate strong problem-solving skills on enterprise-level applications.
• Learn and apply deep knowledge of Siemens DISW MES.
• Weekly rotating 24/7 on-call support.

Technical skills

• .Net (C#, VB) and JavaScript-Read
• T-SQL and/or PL-SQL- Read only

Preferred Skills

• MES industry experience
• Microsoft SQL Server experience
• Manufacturing/Automotive/F&B/CPG industry environments experience
• Oracle Certifications and/or Microsoft Certifications

Education and Experience

• 3 - 5 years in a Customer Support role solving software & application problems.
• Bachelor's Degree in Computer Science, Computer Engineering, or equivalent experience plus three years of related experience.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We\'re dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.