Application Support Engineer

Job Summary

As part of the Technical Support team, you'll troubleshoot real-world technical issues, analyze source code, and support internal teams to ensure product stability. You'll also collaborate closely with Development, Customer Support, and Business Development to resolve escalations and improve overall performance.

Job Responsibilities

1. Level 2 Technical Support
2. Analyze source code to assist in debugging issues reported by internal teams.
3. Support Customer Support and Sales with technical queries, troubleshooting, and quick dev tools.
4. Handle escalated issues requiring deeper technical investigation.
5. Verify bugs, replicate reported issues, and document findings clearly.
6. Contribute to internal knowledge bases and FAQs.
7. Run scripts, generate reports, and provide data insights as needed.
8. Identify and provide feedback on recurring system issues or bugs.
9. Level 3 Technical Support
10. Conduct root cause analysis on critical or recurring technical issues.
11. Troubleshoot complex problems using logs, monitoring tools, and system diagnostics.
12. Collaborate with Developers to resolve application or infrastructure-level bugs.
13. Monitor application health and ensure systems are functioning as expected.
14. Develop scripts or tools to assist in diagnostics, testing, or automation.
15. Contribute to system health monitoring and process improvements.
16. Document technical solutions and investigation workflows.

Job Requirement

1. Minimum 1–2 years of relevant working experience. Fresh graduates are welcome to apply.
2. Candidates must possess at least a Bachelor's Degree in Information Technology, Programming, Computer Science, Software Engineering, or a related field. Technology/Programming/Computer Science/Software Engineer or equivalent.
3. Proficient in Java (J2SE/J2EE), JSP, and Java Spring Boot
4. Hands-on experience with MySQL programming and Angular TypeScript
5. Familiar with Eclipse IDE, Visual Studio Code, and SQLYOG
6. Preferred experience with AngularJS, JavaScript, JDBC, Hibernate, and Linux
7. Able to work independently and multitask
8. Willing to work in shifts
9. Strong problem-solving skills and self-motivation
10. Eager to learn and grow in a fast-paced environment
11. Proficient in spoken and written English; ability to speak Chinese and Cantonese is an added advantage.

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