Application Support Engineer

Avensys Consulting; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global IT professional services company in Selangor is seeking an Application Engineer. Responsibilities include managing incidents, analyzing operational data, and enhancing service processes. Candidates should have a degree in Computer Science and 3-5 years of experience in Java application support, with skills in Microservices, Kafka, Docker, and Kubernetes. Competitive salary and attractive benefits offered.

Benefits

Attractive company benefits

Fun and collaborative work environment

Strong career progression

Qualifications

• 3-5 years of experience in Java Application support required.
• Experience in Microservices and Kafka is preferred.
• ITIL certification and relevant industry certifications are required.

Responsibilities

• Handle complex incident management and ensure smooth functioning of systems.
• Coordinate with internal teams and external vendors for service requests.
• Analyze operational data to identify trends and areas for improvement.

Skills

Java Application support

Microservices

Kafka

Docker

Kubernetes

Ansible

Scripting knowledge (Python, Shell, Perl)

Education

Degree in Computer Science

Electronic Engineering or equivalent

ITIL v4 Foundation Certificate

Tools

Kafka

Docker

Kubernetes

Terraform

Ansible

Job description

Overview

Avensys is a reputed global IT professional services company. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for an Application Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Key Responsibilities

• Handle complex incident management
• Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
• Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
• Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
• Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
• Collaborate with technical teams to address product-related service issues and recommend improvements
• Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
• Ensure documentation is up to date for all operational processes, incidents, and service management workflows
• Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
• Require working in rotating duty shift to support customers 24*7.
• Deploy Changes as and when needed or based on business requirement

Educational Background

• Degree or equivalent in Computer Science

Qualifications

• Electronic Engineering or equivalent Telecommunications in-country degree qualification
• Recognized industry certifications such as RHCSA/RHCE, CKA, VCP, Scripting certification (Terraform/Ansible).
• ITIL v4 Foundation Certificate

Experience

• Minimum 3-5 years’ experience in the Java Application support
• Experience in Microservices is preferred
• Experience in Kafka is preferred
• Other Technologies: Docker, Kurbernetes, Ansible, Forgerock, Elasics/Kibana
• Scripting knowledge – Python, Shell, Perl
• Minimum 2 - 3 years experience in ACM domain, where applicable.
• Airline experience and/or ATI know-how

What’s On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

How to Apply

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

Consultant Details

Consultant Name: HARI

Reg No: 201201037177

Avensys Consulting Sdn Bhd