Application Support Consultant - Service Desk

BASS (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in fleet management software is seeking an Application Support Consultant. The role involves providing technical support for ERP applications, managing tickets, and ensuring customer satisfaction. Ideal candidates will possess a Bachelor’s degree and have 2-4 years of relevant experience, with strong problem-solving and communication skills.

Qualifications

• 2-4 years of experience in ERP application support or similar.
• At least 1 year in a Service Desk role.
• Knowledge of shipping/maritime industry is a plus.

Responsibilities

• Provide technical support for BASSnet ERP applications.
• Efficiently manage incident tickets and ensure SLAs are met.
• Produce accurate reports and communicate with clients.

Skills

Customer Service Orientation

Problem-Solving

Time Management

Communication

Collaboration

Adaptability

Education

Bachelor’s degree in Information Technology

Tools

Ticketing systems (e.g., Zendesk)

MS SQL Server

Job description

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We are seeking a skilled Application Support Consultant responsible for providing efficient and timely technical support to customers for BASSnet ERP applications, as well as assigning tickets effectively within BASS Customer Support operations. The position requires a customer-centric mindset and the ability to provide reports on a timely and accurate basis. If you meet the following criteria, we encourage you to explore this opportunity.

What should you have?

• Customer Service Orientation – Strong customer focus and the ability to provide effective incident ticket support.
• Problem-Solving Mindset & Analytical Thinking – Logical, detail-oriented approach to resolving challenges, conducting root cause analysis, and solving problems systematically.
• Time Management & Prioritization – Ability to manage multiple tickets efficiently and meet SLAs.
• Communication Skills – Clear verbal and written communication for interacting with clients and technical teams.
• Collaboration & Teamwork – Ability to work with cross-functional teams, including development and product teams.
• Adaptability & Learning Agility – Willingness to learn new technologies and adapt to changing environments.

What do you need to qualify?

• Bachelor’s degree in information technology, Computer Science/Engineering, or equivalent.
• 2 – 4 years of experience in ERP application support or a similar role, with at least 1 year in a Service Desk role.
• Experience with customer support tools such as ticketing systems (e.g., Zendesk).
• Experience with installing and configuring MS SQL Server and good knowledge of SQL.
• Practical and/or technical knowledge of maritime software is an advantage.
• Experience in troubleshooting and root cause analysis of ERP issues.
• Knowledge of the shipping/maritime industry is a plus.
• Willing to work on shifts.

Is the above relevant to you? You are most welcome to apply online.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an Application Support Consultant?

Founded in 1997, BASS is a leading provider of fleet management software for ship owners, ship managers, and offshore operators worldwide. Over 100 customers, including many of the leading shipping and offshore companies, operate BASSnetTM Fleet Management Systems on over 1500 vessels globally, ensuring regulatory compliance and optimizing asset and human resource management. BASS has operations, sales offices, and support centers strategically located in Norway, Germany, Cyprus, Hong Kong, and Malaysia.