Application Support Analyst

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking an Application Support Analyst to provide effective technical support for applications and APIs. The role involves troubleshooting issues, using tools like Postman for API testing, and requiring good communication skills. Ideal candidates have knowledge of .NET, C#, SQL, and experience with JSON/XML data formats.

Qualifications

• Strong problem-solving abilities essential.
• Basic technical knowledge of .NET, C#, and SQL Query required.
• Good communication skills to troubleshoot issues.

Responsibilities

• Provide L2 technical assistance and resolve customer support tickets.
• Troubleshoot API issues and .NET/C# systems.
• Use tools to test APIs and analyze response codes.
• Communicate effectively with internal teams and clients.
• Validate report data for consistency.

Skills

Problem-solving abilities

Basic knowledge of .NET

C#

SQL Query

Good communication skills

Troubleshooting APIs

Experience with JSON/XML

Understanding of REST API

Tools

Postman

Job description

Overview

The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability.

Responsibilities

1. Provide L2 technical assistance and resolve customer support tickets and technical inquiries.
2. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems.
3. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes.
4. Experience with JSON/XML data formats
5. Experience with REST API understanding and troubleshooting
6. Communicate effectively with internal teams and external clients to ensure timely updates and resolution.
7. Validate report data, ensuring consistency between provider systems and internal databases.
8. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.