Application Support Analyst

activpayroll Ltd.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global payroll services provider is seeking an Application Support Analyst to ensure the smooth operation of their platform. The role involves handling user queries, monitoring application performance, and collaborating with teams to resolve issues. Candidates should have a degree in IT or a related field and strong problem-solving skills. Join a dynamic team in Kuala Lumpur and contribute to improving services.

Qualifications

• Strong problem-solving mindset and eagerness to learn.
• Excellent communication skills and a customer-focused approach.
• Collaborative team player with a proactive attitude.

Responsibilities

• Handling queries from customers and internal stakeholders.
• Maintaining knowledge base articles for recurring issues.
• Monitoring application performance and escalating issues.

Skills

Problem-solving mindset

Excellent communication skills

Ability to work under pressure

Customer-focused approach

Education

Degree in IT, Computer Science, or related field

Tools

Microsoft 365

ERP systems

HR platforms

Job description

Application Support Analyst

Department: Technology

Employment Type: Permanent

Location: Kuala Lumpur, Malaysia

Reporting To: Application Support Team Lead

Overview

As an Application Support Analyst, you’ll be a key player in ensuring our activ8 system runs smoothly. You’ll be the first point of contact for users, helping resolve issues, improve performance, and contribute to the ongoing success of our platform.

Responsibilities

• Handling queries from customers and internal stakeholders, monitoring and resolving incidents, and maintaining activ8 sites
• Prioritising and triaging issues based on urgency and business impact
• Maintaining knowledge base articles and detailed logs for recurring issues
• Accurately recording incidents and service requests, ensuring timely follow-up and resolution
• Supporting testing and verification of customer configurations and customisations
• Collaborating with analysts, developers, and infrastructure teams to solve problems
• Monitoring application performance and escalating issues when needed

Qualifications

• Degree in IT, Computer Science, or a related field
• Strong problem-solving mindset and eagerness to learn
• Ability to work under pressure and meet deadlines
• Excellent communication skills and a customer-focused approach
• Familiarity with business applications (e.g., Microsoft 365, ERP systems, HR platforms) or willingness to learn
• Collaborative team player with a proactive attitude
• High level of personal drive and motivation, with a passion for improving services and products