Application Specialist (Laboratory Solutions)

Siemens Mobility; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join Siemens Mobility as an Application Specialist, Laboratory Solutions in Kuala Lumpur. In this role, you'll provide technical support, training, and optimize workflows for laboratory solutions. Ideal candidates will have a degree in Biochemistry or a related field, along with at least three years of experience. Strong analytical and troubleshooting skills, along with proficiency in English and Bahasa Melayu, are essential. The position demands flexibility and a willingness to relocate when necessary.

Qualifications

• At least 3 years of experience as an Application Specialist or in a clinical laboratory.
• Experience with method verification studies is an advantage.

Responsibilities

• Provide reactive technical support on-site and online to ensure instrument uptime.
• Deliver comprehensive training tailored to customer needs.
• Support new installations and existing customer needs.

Skills

Analytical skills

Troubleshooting

Proficiency in English

Proficiency in Bahasa Melayu

IT knowledge

Education

Degree in Biochemistry, Biomedical Science, or relevant life science field

Job description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to grow personally and professionally. Sounds interesting?

Then come and join our Siemens Healthineers Malaysia team as Application Specialist, Laboratory Solutions. A key role of an application specialist is to maintain high customer satisfaction by providing product line application expertise, assisting with instrument installation, training, and ongoing support.

Your tasks and responsibilities:

• You will provide reactive technical support on-site and online to ensure instrument uptime and customer satisfaction by troubleshooting and resolving application-related issues.
• You will escalate unresolved issues and monitor their resolution.
• You will deliver comprehensive training tailored to customer needs.
• You will support new installations and existing customer needs.
• You will configure instruments, perform Method Verification, and optimize workflows.
• You will collaborate with Sales, Marketing, and Engineering to ensure timely and quality installations, including updates and upgrades.

Learn more about our business at https://www.healthcare.siemens.com/laboratory-diagnostics.

Qualifications and experience:

• Degree in Biochemistry, Biomedical Science, or a relevant life science field.
• At least 3 years of experience as an Application Specialist or in a clinical laboratory.
• Experience with method verification studies is an advantage.

Skills and personal qualities:

• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team.
• Proficiency in English and Bahasa Melayu.
• IT knowledge or experience is preferred.
• Knowledge of Quality Control.
• Based in Johor Bahru, willing to relocate as needed.
• Flexible working hours and travel willingness required.

Our global team:

We are a team of 66,000 employees across more than 70 countries, committed to advancing healthcare and improving lives worldwide. Our portfolio includes diagnostics, imaging, therapy, and cancer care solutions.

Our culture:

We foster an inclusive environment where every individual’s potential can be realized. We encourage innovation and collaboration to make a positive impact globally.