Application Management Advisor

Req ID:312547

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Application Management Advisor to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

1. Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International, BOS.
4. Fine tune applications and systems for high performance and higher volume throughput.
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
7. Respond on time to the queries raised by various business units.
8. Provide timely updates regarding production status and progress of issue resolution.
9. Perform impact analysis of enhancements/projects that will impact supported systems.
10. Participate in Disaster Recovery and Business Continuity exercises.
11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
12. Have a quality mind-set with prevention attitude to attain zero defects.
13. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
14. Able to support relevant software/platform/database upgrade for the systems.
15. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode.
16. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
17. Able to identify the underlying problems, analyse the root causes, provide possible solutions and respond to users within SLA.
18. Incident, problem, and service outage management experience.
19. Server Performance, capacity, utilization monitoring and Health monitoring experience.
20. Provide coordination of application support.
21. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various teams like Tech Infra, application services, solutioning, project and business units in the bank.
22. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications.

Location: MY, KL

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com