Application Management Advisor

NTT DATA, Inc.; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic team as an Application Management Advisor in Kuala Lumpur, where you will provide essential support for Corporate Credit Processing systems. This role requires a proactive approach to ensure system availability and performance while collaborating with diverse teams across multiple jurisdictions. As part of a global leader in technology services, you will have the opportunity to contribute to innovative solutions and enhance operational efficiency. If you are passionate about technology and thrive in a collaborative environment, this position offers a unique chance to grow your career and make a significant impact in the banking sector.

Qualifications

• Experience in application management and operational support.
• Strong analytical skills to identify and resolve issues.

Responsibilities

• Provide BAU support for various Corporate Credit Processing systems.
• Conduct impact analysis and ensure compliance with IT standards.

Skills

Business Analysis

Incident Management

Problem Solving

System Monitoring

Disaster Recovery

Technical Support

DevOps

Education

Bachelor's Degree in IT or related field

Tools

REACH

Global CIF

FOCUS systems

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Application Management Advisor to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

1. Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International, BOS.
4. Fine-tune applications and systems for high performance and higher volume throughput.
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
7. Respond on time to the queries raised by various business units.
8. Provide timely updates regarding production status and progress of issue resolution.
9. Perform impact analysis of enhancements/projects that will impact supported systems.
10. Participate in Disaster Recovery and Business Continuity exercises.
11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
12. Have a quality mind-set with prevention attitude to attain zero defects.
13. Able to support SIT/UAT/PROD/DR deployment, with DevOps.
14. Able to support relevant software/platform/database upgrade for the systems.
15. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode.
16. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
17. Able to identify the underlying problems, analyse the root causes, provide possible solutions and respond to users within SLA.
18. Incident, problem, and service outage management experience.
19. Server Performance, capacity, utilization monitoring and Health monitoring experience.
20. Provide coordination of application support.
21. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various teams like Tech Infra, application services, solutioning, project and business units in the bank.
22. He/she follows up to resolve issues reported by users and performs impact analysis related to projects/enhancements that will impact the Corporate Banking Services applications.

Location: MY, KL

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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