Application Engineer (Real-time Retail Payments Platform (RPP)

OCBC; Cyberjaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading bank is seeking an Application Support professional to join their team in Cyberjaya. The role involves providing support and enhancements for banking applications, performing Level 2 and 3 production support, and conducting problem investigations. The ideal candidate will have experience in application support, a proactive attitude, and strong interpersonal skills.

Qualifications

• Minimum 3 years of working experience in application support.
• Knowledge in Banking IT environment is a plus.
• Able to work with cross border colleagues.

Responsibilities

• Provide application support and enhancement for bank applications.
• Perform Level 2 and 3 production support.
• Conduct problem investigations and provide impact analysis.

Skills

Application Technical Support

Communication Skills

Interpersonal Skills

Proactive

Team Player

Tools

Linux/UNIX

Windows Server

MS SQL

Oracle Database

Job description

Roles and Responsibilities:

• To provide application support and enhancement for applications used in the bank.
• Perform Level 2 and 3 of production support
• To perform problem investigation – problem identification, root cause analysis, solution definition, development, and implementation.
• To understand the system design and provide impact analysis to any changes.
• To manage system risks and conjure improvements to mitigate and manage risks
• To work closely with users to understand their needs & issues.

Requirements:

• Application Technical Support knowledge on RPP. Knowledge on any other payment applications is a plus.
• Platform Knowledge on Linux/ UNIX OR Windows Server.
• Database knowledge on MS SQL OR Oracle database.
• Knowledge in Banking IT environment will be a plus.
• Offsite standby support on rotational basis.
• Minimum 3 years of working experience in the same capacity.
• Pleasant personality with good communication and interpersonal skills.
• Proactive and team player.
• Able to work with cross border colleagues.
• A choice to work at Menara OCBC or Cyberjaya