Application Engineer (Real-time Retail Payments Platform (RPP)

OCBC; Cyberjaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support Specialist to enhance and maintain banking applications. This role involves providing vital support, performing problem investigations, and managing system risks to ensure seamless operations. The ideal candidate will possess strong technical skills in various platforms and databases, along with excellent communication abilities to collaborate effectively with users. If you are proactive, a team player, and eager to contribute to a dynamic environment, this opportunity could be the perfect fit for you.

Qualifications

• Minimum 3 years of experience in application support.
• Knowledge of banking IT environment is a plus.

Responsibilities

• Provide application support and enhancement for bank applications.
• Perform Level 2 and 3 production support and problem investigation.

Skills

Application Technical Support

Problem Investigation

Communication Skills

Interpersonal Skills

Team Player

Tools

Linux/UNIX

Windows Server

MS SQL

Oracle Database

Job description

Roles and Responsibilities:

• To provide application support and enhancement for applications used in the bank.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition, development, and implementation.
• To understand the system design and provide impact analysis to any changes.
• To manage system risks and conjure improvements to mitigate and manage risks.
• To work closely with users to understand their needs & issues.

Requirements:

• Application Technical Support knowledge on RPP. Knowledge on any other payment applications is a plus.
• Platform Knowledge on Linux/ UNIX OR Windows Server.
• Database knowledge on MS SQL OR Oracle database.
• Knowledge in Banking IT environment will be a plus.
• Offsite standby support on a rotational basis.
• Minimum 3 years of working experience in the same capacity.
• Pleasant personality with good communication and interpersonal skills.
• Proactive and team player.
• Able to work with cross-border colleagues.
• A choice to work at Menara OCBC or Cyberjaya.