Application Engineer, CAD (Engineering)

Hiredly X; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology solutions company in Penang seeks a Technical Support Specialist to assist customers using SOLIDWORKS. Your role involves providing technical support, conducting training sessions, and creating detailed documentation. Ideal candidates should have a minimum of 3 years in a related field, excellent troubleshooting skills, and a Bachelor's degree in Mechanical or Mechatronic Engineering. Join us in delivering tailored solutions to enhance client satisfaction.

Qualifications

• Minimum 3 years in technical support or application engineering.
• Experience in pre-sales for software products.
• Understanding of engineering principles and design workflows.

Responsibilities

• Provide technical support for SOLIDWORKS.
• Conduct training sessions to improve customer proficiency.
• Create user guides and technical documentation.

Skills

Technical support

Troubleshooting

Customer interaction

Presentation skills

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Mechatronic Engineering

Tools

SOLIDWORKS

CAD/CAM tools

Job description

Client Location : Bukit Mertajam, Penang

Responsibilities

• Provide technical support to customers using SOLIDWORKS, addressing software issues and resolving technical queries.
• Collaborate with the sales team in pre-sales activities by delivering product demonstrations and technical presentations.
• Assist customers in post-sales activities by implementing and integrating SOLIDWORKS into their workflows.
• Conduct training sessions for customers to enhance their proficiency with SOLIDWORKS.
• Create detailed documentation, including user guides, technical manuals, and support reports.
• Engage with clients to understand their business needs and provide tailored solutions.

Requirements

• Min 3 years of experience in technical support, application engineering, or a related role.
• Experience in pre-sales, in SaaS or software products.
• Bachelor’s degree in Mechanical Engineering, Mechatronic Engineering, or a related field
• Understanding of engineering principles and design workflows.
• Familiarity with CAD/CAM tools and related technologies. Knowledge of SOLIDWORKS software and its applications is an added advantage.
• Good technical troubleshooting and problem-solving skills.
• Able to articulate engineering information in a understandable context.
• Ability to create and organise work documentation.
• Proactive and driven.
• Quick-witted charisma. Adaptable to changing customer needs and industry trends.
• Customer-focused mindset and composed in all situations.