Application Engineer

Riken Keiki Sdn. Bhd.; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leader in gas detection solutions is seeking an experienced Application Engineer in Penang, Malaysia. This role involves providing technical support and training for innovative products aimed at enhancing industrial safety. Candidates should have a Bachelor's degree in Engineering, along with at least 5 years of relevant experience, strong communication skills, and proficiency in CAD software. Competitive salary and opportunities for professional growth are offered in a dynamic workplace.

Benefits

Competitive salary

Comprehensive benefits package

Professional growth opportunities

Qualifications

• Proven experience in application engineering or technical sales.
• Experience in industrial safety or instrumentation is a plus.
• Fluency in English for effective communication.

Responsibilities

• Provide technical support to customers on gas detection products.
• Conduct on-site evaluations and product demonstrations.
• Collaborate with teams to create tailored safety solutions.
• Lead training sessions on installation and maintenance.
• Stay updated on industry trends and advancements.

Skills

Technical problem-solving

Communication

Customer service

Technical analysis

Education

Bachelor's degree in Engineering

Tools

CAD software

Job description

Overview

Are you a passionate engineer with a knack for technical innovation and customer success? Join Riken Keiki Sdn. Bhd., a leading provider of advanced gas detection and environmental monitoring solutions, and make a real impact on industrial safety across Malaysia and beyond! As the Malaysian subsidiary of the renowned Japanese company Riken Keiki Co. Ltd.—founded in 1939 and pioneering gas detection technology since the 1920s—we're at the forefront of preventing disasters in industries like oil refineries, semiconductors, petrochemicals, and more. With over 100 cutting‑edge products, including toxic gas detectors, oxygen monitors, explosion prevention devices, and radiation monitors, you'll work with state‑of‑the‑art tools that save lives and protect environments.

About the Role

We're seeking an experienced Application Engineer to join our vibrant team in Seberang Jaya, Penang. This full‑time position offers hands‑on involvement in the sales and technical support of our innovative products, helping clients in the Malaysian market achieve top‑tier process safety through end‑to‑end solutions—from sensor technology to predictive maintenance.

Key Responsibilities

• Deliver expert technical support and guidance to customers on the optimal application and use of our advanced gas detection and monitoring products.
• Perform on‑site surveys, evaluations, and engaging product demonstrations to showcase how our solutions prevent hazards in high‑stakes industries.
• Partner with our service and project teams to uncover customer needs and craft customized, innovative solutions that enhance safety and efficiency.
• Tackle technical challenges head‑on, troubleshooting issues to ensure seamless operations and delighted clients.
• Lead interactive training sessions for customers on installation, operation, and maintenance, empowering them with the knowledge to maximize product performance.
• Keep ahead of the curve by tracking the latest advancements in product development, industry trends, and emerging technologies in gas detection and environmental monitoring.
• Contribute to creating compelling marketing and technical materials that highlight our commitment to quality and innovation.

What We're Looking For

• A Bachelor's degree in Engineering, ideally in Electrical, Electronics, Instrumentation, or a related field.
• At least 5 years of hands‑on experience in application engineering, technical sales, or a similar role—bonus if you've worked in industrial safety or instrumentation.
• Sharp technical problem‑solving and analytical skills to navigate complex scenarios.
• Outstanding communication and customer service abilities, with a talent for breaking down technical concepts for diverse audiences, including non‑technical stakeholders.
• Proficiency in CAD software, product specifications, and technical documentation to support solution design and implementation.
• A solid understanding of sales processes and a collaborative spirit to team up with sales professionals for winning outcomes.
• Fluency in English, with strong skills for engaging local and international clients effectively.

Why Join Us?

• A competitive salary and comprehensive benefits package tailored to reward your expertise.
• Ample opportunities for professional growth, including training, career advancement, and collaboration on new product developments with customers worldwide.
• A dynamic, inclusive workplace (with 11‑50 dedicated team members) where your ideas contribute to refining technologies and upholding the highest safety standards.
• The satisfaction of working on products that enable rapid, precise detection of dangers, protecting lives in critical sectors like energy, manufacturing, and environmental management.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Application Engineer?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Which of the following CAD software do you have experience with?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?