Application Consultant

Global Placement; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic professional with strong project management and leadership skills. This role involves collaborating with executives to understand project requirements, developing winning presentations, and providing post-sales support. You will play a crucial role in ensuring customer satisfaction and project success by preparing documentation, conducting training, and managing user acceptance testing. If you thrive under pressure and possess excellent communication skills, this opportunity is perfect for you to make a significant impact in a collaborative environment.

Qualifications

• Strong project management and leadership skills are essential.
• Excellent communication and troubleshooting abilities required.

Responsibilities

• Collaborate with stakeholders to define project requirements and success factors.
• Prepare and conduct user acceptance testing and training plans.

Skills

Ability to work under pressure

Project management skills

Ability to demo multiple product lines

Leadership and team building skills

Written and verbal communication skills

Troubleshooting skills

Organizational and time management skills

Job description

Skills

• Ability to work under pressure.
• Good project management skills.
• Ability to demo multiple product lines.
• Good leadership and team building skills.
• Great written and verbal communication skills.
• Good troubleshooting skills.
• Superior organizational and time management skills.

Specific Requirements

• Collaborate with executives and stakeholders to understand the project requirements and objectives for the business moving forward.
• Develop and implement winning presentations/demos meeting the client's specific requirements.
• Develop technical proposals detailing scope, schedule, and man-hour effort to provide project deliverables.
• Define project success factors and identify project risks.
• Prepare project KO documentation and agree on project implementation resourcing and roles & responsibilities.
• Prepare and conduct user requirements studies.
• Prepare and conduct user acceptance testing.
• Prepare project documentation and manuals.
• Prepare training plans and implement end-user and administrator training.
• Provide post-sales support and troubleshooting.
• Communicate with partners and update them and management on any customer support issues.
• Provide project closeout reports.
• Provide customer satisfaction feedback surveys.
• Feedback any lessons learned or opportunities for improvement.
• Provide customer solution health checks plus customer feedback/adoption/engagement.
• Provide feedback to management on company IT resources.

Key Performance Indicators

• Customer retention: % of customers retained.
• Customer satisfaction score.
• Project schedule/cost compliance.
• Number of support requests following training.
• Support response times.