Application Analyst

Materialise NV; Petaling Jaya; Hybrid; MYR 50,000 - 90,000; Full time

Job summary

A forward-thinking company is seeking an Application Analyst to join their medical software department. This pivotal role involves customizing and optimizing a medical platform for clients, enhancing operational efficiencies and improving patient care globally. As the first analyst in the Malaysia office, you will independently implement solutions and lay the foundation for future team growth. Your contributions will directly impact customer satisfaction through effective onboarding and support. Join a dynamic team dedicated to innovation and excellence in healthcare technology.

Benefits

Hybrid Working

Personal Growth Opportunities

Team Building Activities

Work-Life Balance Initiatives

Qualifications

• 5+ years of experience in roles like Configuration Analyst or QA Engineer.
• Excellent oral and written communication skills in English.

Responsibilities

• Engage with customers to gather and analyze needs for software customization.
• Onboard new customers and provide necessary training and support.

Skills

Analytical Skills

Customer Communication

Documentation Skills

Problem-Solving

Software Testing

Education

Bachelor's or Master's Degree in a Technical Field

Tools

JSON

Azure DevOps

Git

Job description

Are you passionate about healthcare and technology? Join our medical software department as an Application Analyst, where you’ll play a pivotal role in customizing and optimizing our medical platform for customers.

In this role, you’ll work closely with hospitals and medical device companies to understand their requirements and configure our medical platform to meet their specific needs. By doing so, you will enhance operational efficiencies and improve patient care worldwide. You’ll also contribute directly to the seamless adoption of our medical platform for both new and existing customers. Your responsibilities will include managing customer onboarding from end to end, ensuring a smooth transition, and providing support to maximize customer satisfaction. As the first Application Analyst in our Malaysia office, you will play a key role in laying the foundation of our team. You will work independently to implement solutions for our global customers while paving the way for future team growth.

What you will do

• Engage with internal and external customers to gather and analyze their needs, ensuring solutions are tailored to meet customer requirements
• Define and implement effective business configurations and rules in JSON format to customize software functionality
• Test customized business configurations to ensure they meet customer requirements, including conducting peer reviews to validate accuracy and quality
• Onboard new customers and collaborate with market management, sales, and customer support roles to ensure a smooth transition to the medical platform while providing necessary training and support
• Accurately document and manage change requests according to established processes
• Provide engaging demonstrations to customers and communicate effectively to clarify needs and showcase solutions
• Actively contribute to the ongoing improvement of business processes
• Take ownership as the first Application Analyst in our Malaysia office and establish a strong foundation for future team growth
• Mentor and onboard future team members as the team grows

Your profile

• Bachelor's or master's degree in a technical field
• 5+ years of experience in similar roles (Configuration Analyst, L2/L3 support, QA Engineer, etc.); technical client-facing experience is a plus
• Proven ability to work independently, take initiative, and contribute to the growth of the team
• Excellent analytical abilities with keen attention to detail
• Experience in testing software customizations or a strong commitment to quality
• Strong documentation skills to ensure accurate and thorough records of change requests and processes
• Strong organizational skills with the ability to manage multiple priorities efficiently
• Excellent oral and written communication skills in English, with a customer-centric mindset
• Able to effectively collaborate and communicate with geographically distributed teams across different time zones
• Demonstrated skill in approaching problems as challenges and working through them constructively

Added advantages:

• Knowledge of BPMN or UML
• Experience in the healthcare industry or familiarity with medical software
• Understanding of software development, Agile tools and methodologies, basic programming skills (JSON/XML), and experience with Azure DevOps/Git

What we offer

We foster a work environment that promotes overall well-being through workshops, sports activities, and initiatives aimed at work-life balance.

Hybrid working & flexibility

Personal growth and career advancement

Team building

Innovation is key

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid
• Mid-senior level

Materialise is a global high-tech company founded in 1990, headquartered in Belgium, with over 2,300 employees. Our mission is to innovate for a better world through software and hardware in additive manufacturing. We serve diverse industries including automotive, aerospace, and medical.

Join us to work with revolutionary technology and passionate professionals. Reach out to our team with questions.