Application Analyst

Plexus Malaysia Sdn Bhd; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks Application Analysts who excel in customer service and technical support. In this dynamic role, you will ensure the availability and performance of core applications while collaborating with global IT teams to implement innovative solutions. Your expertise will drive operational excellence, enhance user satisfaction, and maintain critical systems. Join a dedicated team that has been creating impactful products since 1979, and be part of a company that values your contributions in a supportive and professional environment. This is an exciting opportunity to grow your career and make a difference in a global organization.

Qualifications

• Minimum 2 years of related experience required, 3 preferred.
• Bachelor's degree is preferred for this role.

Responsibilities

• Resolve operational issues and ensure user satisfaction.
• Manage systems and technologies for business functions.
• Collaborate with global IT for technology deployment.

Skills

Customer Service Excellence

Change Management

Problem Solving

SDLC Methodology

JDE Configurations

Audit and Compliance

Education

Bachelor's Degree

Tools

Server Manager

VDI Installation

Job description

Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.

Key Job Accountabilities:

• Follows established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Works to ensure systems remain healthy and available while delivering flawless execution to common tasks and tactical projects.
• Partner and collaborate with members of global IT including project management, solution management, infrastructure and Engineering Solutions to deploy low complexity purchased or developed technologies that support business requirements.
• Ensures user satisfaction by resolving common operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures.
• Own and maintain systems, networks, technologies or processes that provide a solution to a business function of Plexus. The support of low complexity and / or common solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution; system documentation; installation and configuration.
• Follow policies and procedures that are established to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs.

Education/Experience Qualifications:

• A minimum of a Bachelor's degree is preferred.
• Two (2) years of related experience is required; three (3) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

• Packages, object and change management using SDLC methodology.
• Misc. JDE configurations such as printers, job queues, etc.
• Security, menu and UDO execution and understanding.
• Audit and Compliance control test execution and evidence collecting.
• General JDE maintenance using Server Manager and VDI installation.
• Maintain the confidentiality of all departments, company and customer information while working safely at all times.
• The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Us

Since 1979, Plexus has been partnering with companies to create the products that build a better world. We are a team of over 20,000 individuals who are dedicated to providing Design and Development, Supply Chain Solutions, New Product Introduction, Manufacturing and Sustainability Services. Plexus is a global leader that specializes in serving customers in industries with highly complex products and demanding regulatory environments. Plexus delivers customer service excellence to leading companies by providing innovative, comprehensive solutions throughout a product’s lifecycle. For more information about Plexus, visit our website at www.plexus.com.