APAC IT Service Desk Engineer

Onnec; Shah Alam; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

ONNEC Group is a leading independent technology partner and global integrator with 800+ experts, delivering end-to-end connectivity solutions across APAC. We provide structured cabling, managed services, and design-build-deploy-optimise capabilities.

We seek a Service Desk Support Engineer to be the first contact for APAC users, handling incidents and requests across desktops, devices, and Microsoft 365, adhering to ITIL-aligned processes.

Qualifications

• Previous service desk or IT support experience.
• Strong working knowledge of Windows 10/11, Microsoft 365, Outlook, Teams and devices.
• ITIL, Microsoft or CompTIA certification is beneficial.

Responsibilities

• Provide 1st and 2nd line support for APAC users across project sites, regional offices and remote locations.
• Log, categorize, prioritize, update and resolve incidents and service requests with clear notes and resolutions.
• Keep users informed, manage expectations and escalate when needed to Group IT or Service Desk.

Skills

Windows 10/11

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

Printers & mobiles

Endpoint hardware

Active Directory / Entra ID

ITIL knowledge

Halo ticketing

Customer service

Tools

Halo

Job description

ONNEC Group is a leading independent technology partner and global integrator with 800+ experts, delivering end-to-end connectivity solutions across APAC. We provide structured cabling, managed services, and design-build-deploy-optimise capabilities.

We seek a Service Desk Support Engineer to be the first contact for APAC users, handling incidents and requests across desktops, devices, and Microsoft 365, adhering to ITIL-aligned processes.