APAC Payroll Coordinator

activpayroll Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

activpayroll Ltd. is seeking an APAC Payroll Coordinator in Kuala Lumpur to manage a portfolio of clients across Singapore, India and Hong Kong. You will collaborate with in-country partners to ensure accurate, timely payroll delivery and compliance within a fast-paced, client-centric environment.

You will coordinate data flows, set up new clients, and host client calls while maintaining up-to-date payroll calendars and governance reports for multiple jurisdictions.

Qualifications

• Excellent client service orientation with strong numerical skills.
• Attention to detail and ability to manage multiple client portfolios.

Responsibilities

• Working closely with in-country partners to ensure client payrolls are delivered on time and accurately.
• You’ll also be processing end to end processing Singapore, India and Hong Kong payrolls.
• Coordinating data flows and exchanges per payroll calendar; setting up new clients and handling inquiries.
• Ensuring systems and tools are up-to-date; preparing payroll calendars, checklists, and data sheets.
• Coordinating and hosting client calls to ensure service delivery is on track and identify improvements.
• Preparing monthly governance reports by client and by country; ensuring monthly paperwork is accurate and on time.

Skills

Customer service

Numbers

Attention to detail

Problem solving

Organised

Systems & databases

Communication skills

Relationship building

Tools

Payroll software

Job description

APAC Payroll Coordinator

Department: Operations

Employment Type: Permanent

Location: Kuala Lumpur, Malaysia

Description

Our teams in APAC support a fantastically diverse range of clients across the region to deliver a seamless and consistent payroll service via our established network of in-country payroll partners, as well as through delivering in-house payroll processing.

As we continue to grow our business, we are also looking to grow our team to support new clients, as well as existing clients who are also building their international operations. We have a great team, so you’ll be really well supported, and this role offers great variety and career development for the right candidate.

On a typical day, it looks like this...

You’ll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time. You’ll also be end to end processing Singapore, India and Hong Kong payrolls independently for a range of clients.

This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.

• Working closely with our in-country partners, you’ll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately
• You’ll also be processing end to end processing Singapore, India and Hong Kong payrolls
• You’ll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries
• Ensuring systems and tools are up-to-date and accurate, you’ll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information
• You’ll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements
• You’ll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time

Does this sound like you?

This is a real client centric role, so you'll have fantastic customer service skills and a knack for numbers, as well as the ability to manage a really varied workload with a lot of client and partner interaction.

This could be a great opportunity for someone who has some Singapore, India and Hong Kong payroll experience looking to branch out into payroll bureau, but equally we are keen to hear from candidates from other industries and experiences who are interested in an exciting new career path.

• Experience in Singapore, India and Hong Kong payroll delivery preferred
• Passion for numbers with some experience in either a payroll position, or from another financial background
• As this role will interact with clients and partners across the APAC region, having additional language skills would be really advantageous but is not a requirement
• An unusually high attention to detail and a persistent problem solver
• Organised and structured approach to your work
• Really good with systems, data bases and software packages
• Naturally good communication skills, and great builder of relationships