AOI Service Engineer

OMRON Industrial Automation APAC; George Town; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company in industrial automation seeks a Post Sales Support Engineer to manage customer relationships and technical support for PCB Inspection Systems. This role involves troubleshooting, installations, and contributing to continuous customer satisfaction. Candidates should have at least a Higher Diploma in Engineering and relevant troubleshooting experience.

Qualifications

• Minimum 2 years' experience in machinery troubleshooting.
• Exposure in SMT process is essential.
• Effective communication skills to interact with customers.

Responsibilities

• Support Distributors & customers to rectify issues.
• Conduct Quarterly Machine Status check and reporting.
• Support in System Configuration and sourcing of items.

Skills

Analytical skills

Technical knowledge

Problem-solving skills

Communication skills

Education

Higher Diploma or Degree in Electronics / Electrical / Mechatronics Engineering

Job description

OMRON Corporation

Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!

Job Responsibilities

To be involved in the Post Sales support function in assigned area with strong emphasis on activities such as periodical maintenance, trouble shooting, installation and distributor resource development.

• To support Distributors & customers in order to rectify issues and maintain customers’ confidence
• To be involved in Post Sales Engineering Support i.e. installation, maintenance and troubleshooting
• To conduct the Quarterly Machine Status check and reporting
• To attend product trainings to acquire the required skills / knowledge and competitive advantage
• To support in System Configuration and sourcing of items for potential projects
• To control the distribution of release notes and new software versions to distributors
• To support in Demonstration / Evaluation for full range of PCB Inspection System products either direct or together with distributor
  
  

Job Requirements

• Minimum Higher Diploma or Degree in Electronics / Electrical / Mechatronics Engineering
• Good analytical skills and sound technical / computer knowledge
• Exposure in SMT process is essential
• Minimum 2 years' experience in machinery troubleshooting.
• Excellent problem-solving skills
• Effective communication skills to interact with customers and internal teams
• Ability to work collaboratively with cross-functional teams and drive desired outcomes