Analytics and Enablement Specialist

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a performance analyst to oversee Xi performance tracking across segments and regions. The role involves analyzing performance data to provide actionable insights to leadership, monitoring regional performance, and recommending improvements. Candidates should thrive in a diverse culture and be ready to contribute to a fast-paced team. This position offers an opportunity to impact business decisions and optimize sales execution.

Responsibilities

• Own overall Xi performance tracking across segments and regions.
• Analyse performance against AOP targets, identifying trends, gaps, and root causes.
• Provide clear, actionable insights and recommendations to Xi leadership to support decision-making.
• Monitor and compare performance by segment and region.
• Highlight areas of strength, underperformance, and improvement opportunities.
• Support data-driven performance discussions with segment and regional stakeholders.
• Define and maintain standard productivity metrics.
• Track productivity by segment, region, and ERT.
• Identify best practices, performance outliers, and optimisation opportunities.
• Conduct post-execution reviews to identify execution gaps.
• Recommend improvement actions and track progress to closure.
• Identify system and process pain points impacting sales and execution.
• Work closely with operations, systems, and enablement teams to simplify workflows.
• Maintain a single source of truth for Xi performance reporting.
• Ensure enhancements drive effective execution and measurable productivity improvements.
• Maintain a single source of truth for Xi performance reporting.
• Support regular business reviews and performance cadence.
• Ensure reporting accuracy, consistency, and timeliness.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Xi Performance Analytics & Insights

• Own overall Xi performance tracking across segments and regions.
• Analyse performance against AOP targets, identifying trends, gaps, and root causes.
• Provide clear, actionable insights and recommendations to Xi leadership to support decision-making.

Segment & Regional Performance Analysis

• Monitor and compare performance by segment and region.
• Highlight areas of strength, underperformance, and improvement opportunities.
• Support data-driven performance discussions with segment and regional stakeholders.

Productivity Tracking & Optimisation

• Define and maintain standard productivity metrics.
• Track productivity by segment, region, and ERT.
• Identify best practices, performance outliers, and optimisation opportunities to improve deployment and execution effectiveness.

Gap Analysis & Continuous Improvement

• Conduct post-execution reviews to identify execution gaps.
• Classify gaps across process, system, capability, and GTM readiness.
• Recommend improvement actions and track progress to closure to prevent repeat issues.

Sales Enablement – Systems & Process Enhancement

• Identify system and process pain points impacting sales and execution.
• Work closely with operations, systems, and enablement teams to simplify workflows, improve tools, and reduce manual work.
• Ensure enhancements drive effective execution and measurable productivity improvements.

Governance & Reporting

• Maintain a single source of truth for Xi performance reporting.
• Support regular business reviews and performance cadence.
• Ensure reporting accuracy, consistency, and timeliness.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.