Analyst/Senior Staffing Analyst, Advisors Client Services

Mastercard Inc.; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Mastercard Inc. seeks an Analyst/Senior Staffing Analyst for Advisors Client Services in Malaysia.

You will partner with Client Service leaders to align staffing with strategic priorities, orchestrate resource allocation, and drive data-driven staffing decisions across clusters and markets. You will collaborate with PMs and squad leads to optimize utilization, manage engagement lifecycles in internal systems, and translate performance data into actionable development opportunities for delivery

Qualifications

• 5–8 years of overall career experience, preferably in professional services
• Partner at heart - works in close partnership with Client Service team members
• Strong business acumen to optimize resource utilization
• Focus on wellbeing and development of client service teams
• Experience working in an Agile environment with short sprints and ad-hoc teams
• Project management skills with ability to handle multiple priorities
• Collaborative team player within a global staffing team
• Data and metrics orientation to track KPIs and derive insights

Responsibilities

• Process staffing needs at cluster level and coordinate prioritization across product lines
• Allocate resources to client engagements based on predefined criteria to optimize utilization
• Manage settings in internal systems through all engagement lifecycle phases
• Aggregate regional utilization indicators and ensure accuracy of capacity data
• Consolidate performance evaluations and translate development needs into opportunities for Delivery team members

Skills

Experience 5-8y

Partnership

Business acumen

Employee well-being

Agile

Project management

Team player

Data & metrics

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst/Senior Staffing Analyst, Advisors Client Services

The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, the Services team also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Within the Services organization, the Advisors & Client Services organization (A&CS) is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership pre-eminence.

The role of the Analyst/Senior Staffing Analyst is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.

Role

• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
• Manage settings in the internal systems through all phases of the engagement lifecycle
• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)
• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members

All about you

Essential skills and experience:

• 5-8 years of overall career experience, preferably in professional services industry
• Partner at heart - Needs to work in very close partnership with Client Service team members
• Business acumen - Good understanding of the business drivers to optimize resource utilization numbers
• Strong interest in people well-being and development - focused on making the client service team member experience is the best in class
• Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
• Project Manager - Able to manage multiple priorities simultaneously
• Team Player - Work effectively as an individual contributor within a global staffing team
• Data & Metrics Orientation: Ability to aggregate utilization indicators, track KPIs, and leverage tools for insights.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.