Analyst - Operations Consultant

S&P Global, Inc.; George Town; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Flexible downtime

Continuous learning

Retirement planning

Job summary

S&P Cappitech in Penang, Malaysia is seeking an Operations Specialist to join the Cappitech Support team on the front line of client delivery. You will manage client workflows, answer regulatory queries, and help resolve daily reporting issues with a focus on EMIR, MiFID, ASIC, CFTC, SEC or SFTR.

The role requires strong technical aptitude, including SQL and API knowledge, advanced Excel, and the ability to communicate clearly with diverse clients.

Qualifications

• Client-facing experience in financial services is required.
• Knowledge of EMIR, MiFID, ASIC, CFTC, SEC or SFTR preferred.
• Strong understanding of regulatory reporting concepts.
• Proficiency in SQL and API concepts.
• Advanced MS Excel skills.

Responsibilities

• Handle customer inquiries and manage them to resolution.
• Explain how Cappitech works and resolve reporting issues.
• Participate in client training and site visits.
• Escalate issues promptly and ensure follow-up.
• Support client-specific projects.

Skills

Client facing

Financial services

Regulatory reporting knowledge

SQL

API knowledge

MS Excel (advanced)

Tools

SQL

API

MS Excel

Job description

About the Role

Grade Level (for internal use): 08 The Role: Operations Specialist, Operations The Team: Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Responsibilities

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and/or SFTR. The role is client facing and requires a high degree of technical competence.

Duties and accountabilities

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution
• Working on Client specific projects

What We’re Looking For

• Business competencies Experience Client facing experience Financial services experience preferred particularly securities finance Knowledge of transaction reporting desired Ability to grasp concepts of a technical nature Advanced MS Excel skills preferred Understanding of SQL, API Knowledge of other vendor systems useful
• Personal competencies Personal impact Strong analytical skills Be proactive and able to work independently Ability to listen, learn quickly and demonstrate initiative Good attention to detail Focused on delivery Communication Must be an excellent written and verbal communicator Excellent interpersonal skills Able to easily adapt communication style in different situations Committed to high quality output Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must Ability to collaborate effectively with team

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• We take care of you, so you can take care of business.
• We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
• Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer S&P Global

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal