Analyst, IT Solutions (Spectrum Pro Support)

Date: Apr 8, 2025

Functional Area: Information Technology (ITM)
Career Stream: IT Solutions (SOLN)
Role: Analyst (ANA)
Job Title: Analyst, IT Solutions
Job Code: ANA-ITM-SOLN
Job Level: Band 7
Direct/Indirect Indicator: Indirect

Summary

Detailed Description

Performs tasks such as, but not limited to, the following:

• Gather and document business requirements by engaging with business partners
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Provide system training to end users
• Participate in various IT projects as required
• Good analytical, technical, troubleshooting and problem solving skills.
• Good communication and documentation (including flow charting) skills.
• Good understanding of software development life cycle concepts and practices.
• Good knowledge of the business area to be supported and a good understanding of its associated business processes.
• Basic to good coding skills in specified programming languages.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 1 to 3 years of related experience; Experience in similar job roles

Typical Education

• Bachelor's Degree

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.