Analyst, HRIT (Fresh Graduate)

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading digital insurance company in Kuala Lumpur is seeking an HRIT Support Specialist to manage integration across systems and provide L2 support. Responsibilities include configuring systems, training end-users, and ensuring consistent solution architecture. Candidates should demonstrate self-discipline and the ability to handle multiple support requests efficiently, promoting accountability in a regional setting.

Responsibilities

• Support HRIT Technical Lead & Manager on work assignments.
• Manage integration and business mapping between systems.
• Provide L2 support to resolve system related issues.
• Manage all assigned Incident & Change Requests.
• Perform system configuration and customization.
• Support end users in system usage.

Job description

Responsibilities

• Supporting HRIT Technical Lead & Manager on work assignments.
• Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.
• Provide L2 support to resolve any system related issues.
• Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Provide training with end users in several ASPAC locations if necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Delivery of system and business process training for PCR.
• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.