Analyst, Customer Support, MY

Infoempregos; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an entry-level employee to join their dynamic team in Kuala Lumpur. This position is perfect for those eager to learn and grow in a supportive environment. You will respond to payment queries, resolve account issues, and educate customers on a variety of products. With opportunities for training and development, this role offers a pathway to professional growth while contributing to essential administrative tasks. If you're ready to embark on a rewarding career journey, this is the opportunity for you.

Benefits

Transportation allowance

Meal allowance

Assistance medical

Training and development opportunities

Qualifications

• Entry-level position with no prior experience required.
• Ideal for candidates eager to learn and develop.

Responsibilities

• Assist with office administrative activities.
• Answer and direct phone calls.
• Organize and file documents.

Skills

Good communication skills

Interpersonal skills

Organization

Attention to detail

Basic computer skills

Job description

Job Description:

Respond to inbound payment queries, resolving account issues and educating customers on our range of products and features. Response SLAs and call answer rates.

We are looking for an entry-level employee, with no previous experience required. If you are interested in learning and developing, this position is ideal for you.

• Requirements:
  • Good communication and interpersonal skills.
  • Organization and attention to detail.
  • Willingness to learn and grow.
  • Basic computer skills are desirable.
• Responsibilities:
  • Assist with office administrative activities.
  • Answer and direct phone calls.
  • Organize and file documents.
  • Provide support on projects and general tasks.
• Benefits:
  • Transportation allowance.
  • Meal allowance.
  • Assistance medical.
  • Training and development opportunities.