Analyst, Customer Service & Order Management

Bruker; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated sales administrator to oversee the spare part order process and support logistics. In this role, you will manage order processes using SAP and CRM systems, ensuring efficient service support and coordination of refurbishment orders. This position offers a unique opportunity to contribute to a company that is at the forefront of scientific innovation, providing high-value solutions that enhance the quality of life. If you are passionate about sales operations and thrive in a dynamic environment, this is the perfect role for you.

Qualifications

• Minimum 2 years of relevant working experience in sales operations.
• Proficient in Microsoft Office and CRM tools.

Responsibilities

• Manage entire spare part order process and coordinate RMA requests.
• Support logistics and prepare shipping documents for global shipments.

Skills

Sales Operations Experience

Microsoft Office

SAP

CRM (SFDC and BESS)

Fluency in English

Education

Bachelor's Degree in Related Discipline

Tools

SAP

Salesforce (SFDC)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Responsibilities

Summary of Responsibilities:

This person will be responsible for overall sales administration functions for:

• Entire Spare Part Order Process Management (OTC)
• Process and coordinate RMA requests
• Service Support and Logistics as Back Office Function

Essential Functions

• Order Management
• Overall order process management (SAP & SFDC)
• Support on Booking and Revenue Reporting
• Align with Finance and Selling Entity
• Support RMA requests and coordinate refurbishment orders
• Logistics
• Prepare shipping documents
• Coordinate global shipments

Qualifications

Knowledge, Skills and Abilities:

• Experience in sales operations related jobs
• Microsoft Office (Excel, Word, Powerpoint, etc)
• Experience of operating SAP and CRM (SFDC and BESS)
• Fluency in English; reading/writing and oral communication

Educational Requirements

• Bachelor degree in related discipline
• Minimum 2 years of relevant working experience