Analyst, Business Development | Kuala Lumpur, MY

Mastercard, Inc.; Kuala Lumpur; On-site; USD 35,000 - 60,000; Full time

Job summary

Mastercard is seeking a proactive Analyst, Business Development to foster client relationships and support growth in Malaysia. The ideal candidate will possess a Bachelor's degree and 2-3 years of experience in account management or sales, demonstrating strong interpersonal skills and a growth-oriented mindset. This role focuses on client engagement, revenue generation, and strategic collaboration across teams.

Qualifications

• 2-3 years in account management, sales, or client services.
• Strong communication skills with diverse stakeholders.
• Experience in payments, fintech, or financial services is an advantage.

Responsibilities

• Manage client relationships and ensure high client satisfaction.
• Identify revenue growth opportunities through cross-selling and strategic initiatives.
• Collaborate with teams to implement sales strategies.

Skills

Interpersonal Skills

Communication Skills

Analytical Mindset

Financial Concepts Understanding

Education

Bachelor's degree in Business, Finance, Marketing, or a related field

Tools

CRM Tools

Microsoft Office

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Business Development

About Mastercard:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere. We are committed to building a workplace that reflects the diverse communities we serve and where everyone feels valued, respected, and empowered to reach their full potential.

Role Overview:
We are looking for a proactive and collaborative Analyst, Account Management to support our client engagement and business growth efforts in Malaysia. This role is ideal for individuals with 2-3 years of experience in account management, sales, or client-facing roles who are passionate about delivering value and building strong partnerships.

Key Responsibilities:
• Client Relationship Management: Support the development and maintenance of trusted relationships with clients, understanding their goals and aligning Mastercard's solutions to meet their needs.
• Account Management: Assist in managing day-to-day account activities, ensuring timely responses, smooth operations, and high client satisfaction.
• Revenue Growth: Identify opportunities to grow account revenue through cross-selling, upselling, and strategic initiatives.
• Sales Strategy Support: Collaborate with internal teams to implement sales strategies that drive client success and Mastercard's business objectives.
• Negotiation & Presentation: Prepare and deliver clear, compelling presentations and proposals; support contract discussions with a win-win mindset.
• Market Intelligence: Stay informed on industry trends, competitor movements, and market dynamics to support strategic planning.
• Cross-Functional Collaboration: Work closely with colleagues across product, marketing, finance, and operations to deliver integrated solutions.
• Financial Literacy: Use financial data and performance metrics to support decision-making and reporting.

Qualifications:
• Bachelor's degree in Business, Finance, Marketing, or a related field.
• 2-3 years of relevant experience in account management, sales, or client services.
• Strong interpersonal and communication skills, with the ability to engage diverse stakeholders.
• Analytical mindset with a good understanding of financial concepts.
• Proficiency in CRM tools and Microsoft Office (especially Excel and PowerPoint).
• Experience in the payments, fintech, or financial services industry is an advantage.
• A collaborative, inclusive, and growth-oriented mindset.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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