AML Payments Investigator — Client‑Facing Risk & Compliance

American Express; Kuala Lumpur; Hybride; MYR 286 000 - 450 000; Plein temps

Avantages offerts par ce poste

Competitive base salary

Bonus incentives

Medical benefits

Hybrid/onsite option

Parental leave

Résumé du poste

American Express is seeking an AML Payment Investigations analyst to perform analysis and remediation on customer files. You will engage with Consumer, SBS and Corporate Card Members via outbound calls and emails to obtain documentation and understand customer behavior, while protecting AmEx from AML risk.

The role is client-facing across Australia/NZ, Singapore and HK, not a back-office position, with hybrid or onsite working arrangements depending on role and business need.

Qualifications

• Fluent in English (written and spoken) and Cantonese/Mandarin for Singapore/HK markets.
• Analytical thinker with strong customer-care experience.
• KYC (Know Your Customer) and CDD experience is an advantage.
• Knowledge of AML regulations is a plus.
• Ability to substantiate factual conclusions and report to compliance (ISAR).
• Understanding of American Express systems and processes.
• Strong teamwork and communication skills.

Responsabilités

• Conduct local analysis and investigations to detect suspicious customer behaviour.
• Perform risk analysis on the total picture of a customer and gather evidence.
• Raise Internal Suspicious Activity Reports (ISAR) with evidence.
• Reach out to customers to obtain documentation supporting third-party payers.
• Suspend and cancel accounts when required.

Connaissances

Fluent in English

Cantonese

Mandarin

Analytical skills

Excellent communication

Teamwork

Outils

KYC systems

CDD processes

Description du poste

American Express is seeking an AML Payment Investigations analyst to perform analysis and remediation on customer files. You will engage with Consumer, SBS and Corporate Card Members via outbound calls and emails to obtain documentation and understand customer behavior, while protecting AmEx from AML risk.

The role is client-facing across Australia/NZ, Singapore and HK, not a back-office position, with hybrid or onsite working arrangements depending on role and business need.