AM, SAP FICO/Billing Business Analyst

Mercedes-Benz Malaysia; Puchong; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Business Analyst to drive process improvements and solution design. In this role, you will lead requirement gathering sessions, design innovative solutions, and ensure effective communication between business and technical teams. Your expertise in SAP modules will be crucial in optimizing processes and enhancing operational efficiency. This position offers a collaborative environment where your analytical and problem-solving skills will shine, making a significant impact on international projects. If you're proactive and self-motivated, this is the perfect opportunity to advance your career in a thriving automotive sector.

Qualifications

• 4-5 years of experience as a Business Analyst or similar role.
• Expert knowledge of SAP modules, particularly CRM, Billing, and FICO.

Responsibilities

• Lead requirement gathering and analysis with stakeholders.
• Design solutions to address complex business challenges.

Skills

SAP CRM

SAP Billing

SAP FICO

Business Analysis

Solution Design

Project Management

Analytical Skills

Communication Skills

Organizational Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

JIRA

Confluence

ServiceNow

Job description

Responsibilities & Key Outcomes:

• Requirement Gathering & Analysis: Lead the process of gathering and analyzing business requirements by engaging with key stakeholders. Translate these requirements into clear, actionable functional specifications to support system implementation and improvements.
• Solution Design: Assess complex business challenges and collaborate with technical teams to design and validate innovative and efficient solutions. Ensure proposed solutions align with business objectives and enhance system capabilities.
• Process Improvement: Continuously evaluate current business processes and systems to identify opportunities for optimization. Recommend and implement process improvements aimed at increasing operational efficiency and effectiveness.
• Stakeholder Engagement: Serve as the primary liaison between business and technical teams, ensuring effective communication, alignment, and understanding throughout the entire project lifecycle. Facilitate discussions to clarify requirements and expectations, ensuring successful project/demand delivery.
• Quality Assurance: Develop comprehensive test cases and oversee User Acceptance Testing (UAT) to ensure that solutions meet business requirements, quality standards, and best practices. Facilitate troubleshooting and validation processes to ensure high-quality deliverables.
• Documentation: Prepare and maintain thorough documentation for all implemented solutions, including process flows, system designs, functional specifications, and user manuals. Ensure all documentation is up-to-date and easily accessible for reference by business and technical teams.

Education & Experience

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• A minimum of 4-5 years of experience in a Business Analyst, Solution Analyst, or similar role.
• Proven experience working on international projects, with a focus on project management and coordination across diverse teams.

Specific Knowledge & Skills

• Expert Knowledge of SAP Modules: In-depth understanding and hands-on experience with SAP CRM, Billing & FICO modules.
• Business Analysis & Solution Design: Demonstrated experience in business analysis, solution design, or a related role, ideally within the automotive industry and with a specific focus on aftersales processes.
• Project Management Skill: Experience as a sub-project lead in international SAP Billing/FICO projects, including the coordination of global, cross-functional teams and the application of both traditional and agile project management methodologies (e.g. SCRUM, SAFe), using tools such as JIRA, Confluence, and ServiceNow.
• Analytical & Problem-Solving Skills: Strong analytical capabilities with a keen eye for detail, critical thinking, and problem-solving skills to address complex business challenges.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly and effectively to both technical and non-technical stakeholders.
• Proactive & Self-Motivated: Self-driven, with the ability to take initiative in learning new systems and tools, as well as the ability to adapt to changes in the business environment.
• Organizational Skills: Excellent planning, organizational, and time management abilities, with a proven track record of managing multiple tasks and deadlines efficiently.