Airlines Representative

China Eastern Airlines; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international airline is seeking candidates for operations at Kuala Lumpur International Airport or Penang International Airport. Responsibilities include supervising check-in and boarding processes, ensuring aircraft safety, and managing passenger complaints. Ideal candidates should be able to converse in Mandarin, English, and Malay, possess a valid driving license, and have prior airline experience. This role offers comprehensive training at the Head Office.

Qualifications

• Ability to converse in Mandarin is preferred.
• Valid local driving license and passport are required.
• Experience in the airline industry is an advantage.

Responsibilities

• Supervise check-in counters and boarding gate departures.
• Ensure safety of aircraft arrivals and departures.
• Handle passenger complaints efficiently.
• Complete reports using Excel and Microsoft Office.

Skills

Conversational in Mandarin

Conversational in English

Conversational in Malay

IT proficiency

Tools

Excel

Microsoft Office

Job description

Work Location: Kuala Lumpur International Airport (KLIA) or Penang International Airport (PEN). We welcome applicants from Kuala Lumpur or Penang. When submitting your application, please indicate your preferred location (KLIA or PEN).

Job Responsibilities:

• Supervise and monitor overall processing at check-in counters and boarding gate departures; liaise with ground handling agents, immigration, customs, health and airport security as required.
• Ensure smooth handling and safety of aircraft arrivals and departures; monitor and report emergencies to the airline immediately.
• Handle passenger complaints; be IT savvy with knowledge of email etiquette and timely replies.
• Complete daily and monthly reports; Excel and Microsoft Office knowledge required for submissions to Head Office.

Qualifications / Requirements:

• Ability to converse in Mandarin, English and Malay is preferred, given the large number of Chinese tourists on our airline.
• Candidate must possess a valid local driving license and passport for travel to Head Office, where comprehensive training is provided.
• Prior working experience with airlines will be an added advantage.