Airlines Mandarin Customer Service - Urgent Hiring!

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Subang Jaya is seeking candidates for a customer service role. The position requires fluency in Mandarin and basic English, with a strong focus on providing exceptional customer service. Responsibilities include handling calls and emails, responding to inquiries, and maintaining records. The job requires a commitment to a 24/7 shift rotation. Competitive salary and benefits are provided.

Benefits

Competitive Salary

Comprehensive medical & dental coverage

Generous annual and sick leave entitlements

Career advancement and skills training opportunities

Collaborative and supportive team culture

Modern and well-equipped office facilities

EPF, SOCSO

Corporate discounts

Qualifications

• Fluency in Mandarin and basic English, with strong communication skills.
• Previous customer service or call center experience preferred.
• Strong problem-solving and critical thinking abilities.
• Commitment to delivering exceptional customer service.
• Ability to work effectively in a fast-paced environment.
• Minimum qualification: SPM, UEC, O-Level or higher.

Responsibilities

• Handle inbound and outbound calls and emails, providing accurate and timely information.
• Respond to customer inquiries and complaints in a professional manner.
• Identify customer needs and provide solutions.
• Maintain detailed records of customer interactions.
• Participate in continuous improvement activities.
• Actively participate in team meetings and training sessions.

Skills

Fluency in Mandarin

Basic English

Strong communication skills

Problem-solving abilities

Critical thinking

Customer service experience

Education

SPM, UEC, O-Level or higher

Job description

Location

Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor
（靠近 LRT 或 KTM Subang Jaya 站 / Near LRT or KTM Subang Jaya station）

What You’ll Be Doing

• 处理客户的来电、外呼及电邮，提供准确及时的信息
  Handle inbound and outbound calls and emails, providing accurate and timely information.

• 以专业且具同理心的方式回应客户的询问与投诉
  Respond to customer inquiries and complaints in a professional and empathetic manner.

• 识别客户需求并提供解决方案，或将复杂问题升级至相关部门
  Identify customer needs and provide solutions, or escalate complex issues to the relevant team.

• 维护客户互动记录，并根据需要进行跟进
  Maintain detailed records of customer interactions and follow up as required.

• 通过反馈流程和程序，协助团队持续改进
  Participate in continuous improvement by providing feedback on processes and procedures.

• 积极参与团队会议与培训，不断提升技能
  Actively participate in team meetings and training sessions to enhance your skills.

What We’re Looking For

• 精通中文及基本英文，具备良好的沟通能力
  Fluency in Mandarin and basic English, with strong communication skills.

• 有客户服务或呼叫中心工作经验者优先（欢迎无经验申请）
  Previous customer service or call center experience preferred (fresh graduates welcome).

• 具备良好的问题解决与批判性思维能力
  Strong problem-solving and critical thinking abilities.

• 热衷于提供卓越客户体验，并真诚帮助他人
  Commitment to delivering exceptional customer service with a genuine desire to help others.

• 能适应快节奏的工作环境，并具备团队合作精神
  Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• 学历要求：SPM, UEC, O-Level 或以上
  Minimum qualification: SPM, UEC, O-Level or higher.

• 工作时间：24/7 轮班制 – 每周工作 5 天
  Work schedule: 24/7 shift rotation – 5 working days per week.

我们提供的福利 / What We Offer

• 竞争力薪资 / Competitive Salary

• 综合医疗与牙科保险 / Comprehensive medical & dental coverage

• 优厚的年假与病假 / Generous annual and sick leave entitlements

• 职业晋升与培训机会 / Career advancement and skills training opportunities

• 协作与支持的团队文化 / Collaborative and supportive team culture

• 现代化办公环境 / Modern and well-equipped office facilities

• EPF, SOCSO

• 企业员工优惠 / Corporate discounts

✨ 在 IGT Solutions，我们相信员工是成功的核心。加入我们，您不仅能收获一份工作，更能收获成长与发展的平台。
✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.