You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence
Your Role
You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key objectives.
Your Responsibilities
- To take lead in monitoring + driving sales activities.
- To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.
- To conduct regular reviews of sales leads + customer portfolios with key stakeholders.
- To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.
- To provide CCL team the customer’s feedback + support on resolutions as required.
- To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).
- To maintain + update relevant customer information on internal systems.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills And Experiences
- At least 2-5 years experience in as Sales Representative/Business Development/Marketing
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
- Strong foundational knowledge of Air freight logistics, including pricing, routing, and operational requirements, gained through coursework and internships.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work effectively in team settings.
- Strong analytical and problem-solving skills.
- Eagerness to learn and adapt in a dynamic industry.