AI Solution Engineer — Martech & Messaging

Aurora Mobile; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Aurora Mobile is seeking a hands-on AI Solution Engineer to join our APAC team in Malaysia. You will design, implement, and support AI-powered customer engagement, marketing automation, and messaging solutions from initial concept through delivery.

Collaborate with clients across APAC to design integrations, run campaigns, and deploy chatbots using LLMs. This role demands strong English communication, practical Martech and CRM experience, and the ability to translate business needs into reliable

Qualifications

• 1+ year hands-on experience with Martech, CRM, customer engagement platforms.
• Experience with campaign configuration, customer journeys, segmentation, or event tracking.
• Understanding of AI agents, LLMs, RAG, MCP, function calling, and guardrails.
• Ability to manage technical implementations and communicate effectively with clients in English.

Responsibilities

• Implement and support Martech solutions, including CDP, marketing automation, live chat, and conversational AI.
• Integrate messaging channels (WhatsApp, SMS, OTP) with CRM, e-commerce, and other client systems.
• Build AI agents, chatbots, and automated workflows using LLM technologies.
• Manage client implementations, including requirements gathering, API integration, testing, and troubleshooting.
• Support technical demos, POCs, client training, and ongoing technical support.

Skills

AI agents

LLMs

RAG

Function calling

Guardrails

Tools

Braze

MoEngage

CleverTap

WhatsApp Business API

GPTBots

Dify

n8n

LangChain

Git

Job description

AI Solution Engineer – Martech & Messaging

Experience: 1+ year

Team: APAC

About the Role

We are looking for a hands-on AI Solution Engineer to join our APAC team. You will design, implement, and support AI-powered customer engagement, marketing automation, and messaging solutions, working directly with clients from solution design to delivery.

Key Responsibilities

• Implement and support Martech solutions, including CDP, marketing automation, live chat, and conversational AI.
• Integrate messaging channels (WhatsApp, SMS, OTP) with CRM, e-commerce, and other client systems.
• Build AI agents, chatbots, and automated workflows using LLM technologies.
• Manage client implementations, including requirements gathering, API integration, testing, and troubleshooting.
• Support technical demos, POCs, client training, and ongoing technical support.

Requirements

• 1+ year of hands-on experience with Martech, CRM, customer engagement platforms, or related technical solutions.
• Experience with campaign configuration, customer journeys, segmentation, or event tracking.
• Understanding of AI agents, LLMs, RAG, MCP, function calling, and guardrails.
• Ability to manage technical implementations and communicate effectively with clients in English.

Nice to Have

• Experience with Braze, MoEngage, CleverTap, WhatsApp Business API, or similar platforms.
• Hands-on experience with GPTBots, Dify, n8n, LangChain, or other AI agent frameworks.
• Familiarity with cloud platforms, Git, and AI coding tools.

Why Join Us?

Work on real-world AI and customer engagement solutions, combining emerging AI technologies with practical business applications across APAC.