AI prompt and quality engineer

Hospitable.com; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm based in Penang seeks an AI Prompt and Quality Engineer to maintain chatbot performance. Responsibilities include evaluating responses, resolving issues, and optimizing models. Candidates should have 2+ years of experience in AI/chatbot QA and strong skills in SQL, NLP, and data analysis. Excellent attention to detail and problem-solving abilities are essential for success in this role.

Qualifications

• Solid grasp of AI chatbot functionality and NLP.
• Proficient in SQL, Excel, and data tools.
• 2+ years of experience in AI/chatbot QA or optimization.

Responsibilities

• Evaluate daily chatbot responses based on accuracy.
• Identify root causes of response issues.
• Collaborate with engineering on model tuning.
• Analyze user interaction data for insights.
• Improve QA workflows and establish standards.

Skills

AI chatbot functionality

NLP fundamentals

ML fundamentals

SQL

Excel

Data tools

Attention to detail

Communication skills

Problem-solving

Job description

CoinMarketCap is seeking an AI Prompt and Quality Engineer to ensure high-quality performance of our AI chatbot systems. You’ll play a critical role in maintaining response accuracy, refining model behavior, and improving user experience through prompt quality checks, issue resolution, and AI optimization efforts.

Key Responsibilities:

• Quality Monitoring: Evaluate daily chatbot responses based on accuracy, relevance, and tone
• Issue Resolution: Identify root causes of response issues, document them, and ensure timely resolution
• Model Optimization: Collaborate with engineering teams on tuning models, annotating data, and refining prompts
• Data Analysis: Analyze user interaction data to extract insights and identify improvement opportunities
• Process Development: Improve QA workflows and establish quality standards

Requirements:

• Technical Skills:
• Solid grasp of AI chatbot functionality, NLP, and ML fundamentals
• Proficient in SQL, Excel, and data tools
• Experience:
• 2+ years in AI/chatbot QA or optimization roles
• Exposure to top-tier conversational AI products preferred
• Soft Skills:
• Strong attention to detail and communication skills
• Problem-solving mindset with adaptability to fast-paced environments