AI-First System Analyst

iSoftstone Malaysia; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

iSoftstone Malaysia is seeking an experienced AI-First System Analyst to design AI-enabled workflows for product and HTS classification. You will collaborate with business and technical teams to define requirements, support system integration, and validate AI solutions.

Key responsibilities include gathering requirements, defining AI agent specs, analyzing data flows across Oracle GTM/PLM/BOM, and coordinating SIT/UAT and production deployments.

Qualifications

• At least 5 years of experience as a System Analyst or Business Analyst.
• Experience with enterprise projects, requirements gathering and process analysis.
• Able to prepare BRDs, FDDs, user stories and process flows.
• Experience supporting SIT and UAT.
• Strong communication, documentation and stakeholder management skills.
• Good written and spoken English.

Responsibilities

• Gather business requirements and document workflows, business rules and approval processes.
• Define AI Agent requirements, including prompts, data inputs and outputs, human review and exception handling.
• Analyse data flows and integration needs across Oracle GTM, PLM, BOM, document management systems and the AI platform.
• Prepare test scenarios and support SIT, UAT and production deployment.
• Validate AI outputs with business SMEs and help resolve issues.
• Maintain project documentation and communicate with business and technical stakeholders.

Job description

We are looking for an experienced AI-First System Analyst to help design AI-enabled workflows for product and HTS classification. You will work with business teams and technical teams to define requirements, support system integration, and validate AI solutions.

Key Responsibilities

• Gather business requirements and document workflows, business rules and approval processes.
• Define AI Agent requirements, including prompts, data inputs and outputs, human review and exception handling.
• Analyse data flows and integration needs across Oracle GTM, PLM, BOM, document management systems and the AI platform.
• Prepare test scenarios and support SIT, UAT and production deployment.
• Validate AI outputs with business SMEs and help resolve issues.
• Maintain project documentation and communicate with business and technical stakeholders.

Requirements

• At least 5 years of experience as a System Analyst or Business Analyst.
• Experience with enterprise projects, requirements gathering and process analysis.
• Able to prepare BRDs, FDDs, user stories and process flows.
• Experience supporting SIT and UAT.
• Strong communication, documentation and stakeholder management skills.
• Good written and spoken English.

Preferred Experience

• Oracle AI Agent Studio experience is highly preferred. Microsoft Copilot Studio or Microsoft Foundry experience is also valuable.
• Experience with AI Agents, Generative AI, chatbots, workflow automation or IDP.
• Background in Oracle GTM, trade compliance, customs, product classification, supply chain or PLM.
• Familiarity with RAG, prompt engineering, API integration, data mapping, BPMN or Visio.