MY - AI Specialist

Zeal Group; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Life Insurances

Team Building

Job summary

A technology company in Kuala Lumpur is seeking a technical expert to build and scale AI and automation infrastructure within the Client Experience Department. The successful candidate will lead the setup of operational systems and architect custom LLM solutions. Proficiency in Python and experience with AI frameworks are required. Employees will also benefit from life insurances and team-building activities in a collaborative environment.

Qualifications

• Proficiency in Python for automation, data processing, and API development.
• Hands-on experience with LLM frameworks and vector databases.
• Knowledge of integrating SaaS platforms via REST APIs.

Responsibilities

• Lead setup of new operational systems, including configuration and integration.
• Architect and deploy Retrieval-Augmented Generation pipelines.
• Develop and maintain Python scripts for workflow automation.

Skills

Python Mastery

AI Orchestration

Data Validation

Analytical Rigor

Prompt Engineering

REST APIs

Automation scripts

Data validation

Prompt engineering

Tools

Ticketing systems

CRM

Telephony/VoIP

Job description

Role Overview

This is a technical, hands‑on role reporting to the AI Lead. You will be responsible for building, maintaining, and scaling the AI and automation infrastructure within the Client Experience Department. The role involves managing standard SaaS platforms, architecting custom LLM solutions (RAG pipelines), and ensuring all technical implementations are supported by data‑driven performance metrics and empirical proof.

Key Responsibilities

• System Architecture & Setup: Lead the end‑to‑end setup of new operational systems (e.g., new ticketing instances, telephony entities, or CRM environments). You will be responsible for the initial configuration, data mapping, and integration.
• AI Development & RAG: Architect and deploy Retrieval‑Augmented Generation (RAG) pipelines and custom LLM agents to enhance or replace standard SaaS AI features.
• Workflow Automation: Develop and maintain production‑grade Python scripts to automate data flows and operational tasks across the department.
• Technical Stack Ownership: Act as the lead engineer for core CX tools (Ticketing, Telephony/VoIP, and CRM), ensuring seamless integration via APIs and webhooks.
• Data Validation: Extract and analyze system logs to provide empirical proof of ROI, accuracy, and system reliability.
• Technical Alignment: Coordinate with cross‑functional teams to translate business requirements into technical logic, data schemas, and API documentation.

• Python Mastery: Proficiency in Python for automation, data processing, and API development.
• AI Orchestration: Hands‑on experience with LLM frameworks (LangChain, LlamaIndex) and vector databases.
• Infrastructure & System Setup: Proven experience in setting up enterprise‑level SaaS environments from scratch, including user permissions, routing logic, and API authentication.
• Systems Integration: Knowledge of integrating SaaS platforms and communication tools (CPaaS/VoIP) via REST APIs.
• Analytical Rigor: Ability to use data to prove system performance (e.g., measuring hallucination rates, latency, or cost‑savings).
• Prompt Engineering: Experience building and testing complex, logic‑based prompt chains for production environments.

What we can offer you:

• Life Insurances
• Team Building