Agent - Ocean Import Customer Service

Expeditors International of Washington, Inc.; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a dedicated individual to ensure efficient freight processing and exceptional customer service. The successful candidate will manage client communications and compliance with regulations while contributing to operational improvements. This role offers the opportunity for growth and development in a dynamic environment.

Qualifications

• 1-2 years of related experience in a similar position.
• Understanding of transportation documentation and terms is a plus.

Responsibilities

• Ensure smooth and timely freight process flow.
• Serve as the focal point of contact for clients regarding international shipments.
• Maintain compliance with internal and external regulations.

Skills

Customer Service

Communication

Organizational Skills

Education

Diploma or Bachelor's Degree

Tools

MS Office

Job description

Job Description

• Ensure smooth, accurate, and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track & trace Ocean Import files to provide consistent updates to clients.
• Understand and participate in department processes to improve operational efficiency & outputs.
• Serve as the focal point of contact for clients regarding their international shipments and provide exceptional customer service in accordance with company standards.
• Maintain good relationships with clients, service providers, and vendors.
• Ensure compliance with all internal and external regulations, including government regulations.
• Meet KPI standards as per the company's procedures.
• Ensure all customer standard operating procedures are in place and up to date in customer SOPs.
• Handle communications and respond promptly to emails and requests (internal and external).
• Escalate problems to management when necessary.
• Promote compliance by diligently following all company policies and regulations, performing tasks with integrity and pride.
• Take on additional tasks as required to meet departmental needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree, or equivalent.
• At least 1-2 years of related experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computers and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive results.
• Proactive with strong organizational skills.
• A strong desire to learn.
• Fresh graduates are encouraged to apply.