Agent - Ocean Export Customer Service

Expeditors International of Washington, Inc.; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic and global logistics company that values its employees and fosters a supportive work environment. This role is essential for ensuring smooth freight operations, maintaining customer satisfaction, and building strong vendor relationships. You will be part of a team that prioritizes professionalism and innovation in logistics, providing you with opportunities to grow and develop your career. With a commitment to training and employee retention, this position offers a chance to make a real impact in the world of international trade. If you're passionate about logistics and customer service, this is the perfect opportunity for you.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 1-2 years of experience in logistics or related field required.
• Proficient in MS Office and effective communication skills are essential.

Responsibilities

• Ensure timely freight processing and accurate data entry.
• Build strong relationships with customers and vendors.
• Meet compliance standards and oversee timely communications.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem Solving

Customer Service

Education

Diploma

Bachelor's Degree

Tools

MS Office

Operating System

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on a daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customers or brokers for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Oversee communications, timely responses to emails and requests (internal and external).
• Take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program