Agent - Ocean Export Customer Service

Expeditors International of Washington, Inc.; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading logistics company in Petaling Jaya is seeking an individual to ensure timely freight operations and build strong customer relations. Ideal candidates will have at least a diploma or degree, with 1 to 2 years of experience preferred. Strong organizational and interpersonal skills are essential, along with a good command of English. The company offers excellent benefits, including medical insurance and training programs.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Candidates must possess at least a Diploma or Bachelor's Degree.
• 1 to 2 years of related working experience preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace shipments as required.
• Build and maintain strong relationships with vendors.

Skills

Good command of written and spoken English

Effective interpersonal skills

Strong organizational skills

Pro-active

Understanding of transportation documentation

Education

Diploma or Bachelor's Degree or equivalent

Tools

MS Office applications

Job description

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and traceshipments as required.
• Utilize Process Monitors andWorkflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1to 2years of related working experience in similar position.
• Understanding oftransportation documentation and termsis a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits:

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program