Agent - Customs Brokerage, Customer Service

Expeditors; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic global logistics company that values its employees and fosters a friendly, innovative environment. In this role, you will ensure smooth customs processes and accurate data handling while interacting with customers to meet their international shipping needs. With a focus on professional growth, this company promotes from within, offering excellent training and development programs. If you are proactive with strong organizational skills and a desire to learn, this is the perfect opportunity to build a rewarding career in logistics.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth Opportunities

Employee Referral Program Bonus

Qualifications

• 1-2 years of experience in a similar role is preferred.
• Good command of written and spoken English is essential.

Responsibilities

• Ensure smooth customs process flow and accurate data entry.
• Interact with customers to arrange international shipments.
• Verify customs declaration information and ensure compliance.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Proactive Attitude

Desire to Learn

Education

Diploma

Bachelor's Degree

Tools

MS Office Applications

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Custom files and reporting.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Transfer customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Ensure compliance at all times to regulations.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Overseas communications, timely responses to emails and requests (internal and external).
• Ready to take up additional responsibilities as and when necessary to meet the needs of the department.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus