Agent - Air Import Customer Service

Expeditors International of Washington, Inc.; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player in logistics is seeking a dedicated individual to join their team. This role involves ensuring the smooth flow of freight processes, maintaining accurate data entry, and fostering strong relationships with customers and vendors. You will be part of a dynamic environment focused on delivering exceptional service and compliance with regulations. The company offers a supportive atmosphere where your contributions are recognized, and growth is encouraged. If you're looking to make an impact in the logistics sector while developing your skills, this opportunity is perfect for you.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 1-2 years experience in logistics or similar roles is preferred.
• Good knowledge of transportation documentation and terms is a plus.

Responsibilities

• Ensure timely delivery and accurate data entry for freight processes.
• Interact with customers and maintain strong vendor relationships.
• Meet compliance and KPI standards while promoting company policies.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving

Attention to Detail

Education

Diploma

Bachelor's Degree

Tools

MS Office

Operating System

Job description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• To take up additional tasks as required to meet the Department's needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.