Agency Trainer, Manager

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company is seeking a Training and Agency Management Specialist in Kuala Lumpur. The role involves developing training materials, conducting training programs, and supporting agency forces with their skills development. Candidates should possess a relevant degree and ideally have experience in the insurance sector.

Qualifications

• Experience in Agency Training or Sales/Business Development in the Insurance industry is preferred.
• Able to travel domestically.

Responsibilities

• Design and develop training materials and e-Learning modules.
• Conduct and promote training programs to agency forces.
• Collaborate with the IT team on system-related projects.

Skills

Communication skills

Proficiency in two or more languages

Education

Bachelor's Degree, Post Graduate Diploma, or Professional Degree

Job description

Add expected salary to your profile for insights

• Business Coaching and Mentoring - Trainer has the knowledge and understanding of process for coaching and mentoring while creating an open, trusting and positive relationship with agency force.
• Agency Management - Manages the agency by having the best practices for, training, recruitment, performance management and makes the agency goals sharable to everyone.
• Project Owner for Social Media Programmes and Mobile Apps.
• Project Management - Develop and manage a detailed project schedule and work plan.
• Project Analytics - Provide project updates on a consistent basis about strategy, adjustments and progress.
• Promotes learning transfer - The trainer uses a variety of strategies and tactics to promote learning transfer to the job before, during and after the course.
• Recommends course modifications - The trainer assesses the effectiveness of a course and makes specific recommendations for course changes to the course designer and training manager.
• Facilitates Activities - the trainer sets up the activity by giving clear directions, grouping participants, and drawing learners' reactions and learning points from the participants. The trainer helps the participants apply what is learned from these activities.

Key Duties & Responsibilities:

• To design & develop training materials/e-Learning modules to enhance product knowledge, compliance related program code of ethics and conducts, agency force's effective selling skills, including tapping into high end market;
• Develop and implement sales tools or sales kits on TMLM products and agency management tools for the agency force;
• To schedule training classes according to needs and promote training programs to the agency force;
• Provide and conduct various training programs to agency forces, including new agency orientation, products, compliance related programs, need-based selling, social media marketing, effective selling skills, soft skills, motivational sessions, new product briefings, and other related programs;
• Actively support and recommend continuous improvements to training processes;
• Assist in handling product-related issues and inquiries from agency forces;
• Participate in and assist with branch events/activities;
• Prepare reports including agent training fulfillment, training expenses, Management Committee (MC), and other training-related reports;
• Collaborate with IT team on system-related matters and projects like mobile apps;
• Ensure data accuracy in training and payment systems;
• Perform Treat Customer Fairly (TCF) validation on new products.

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
• Preferably with experience in Agency Training or Sales/Business Development within the Insurance industry.
• Role to be based in Kuala Lumpur and able to travel domestically.
• Good communication skills and proficiency in two or more languages.

Unlock job insights

Salary match, Number of applicants, Skills match

Your application will include the following questions:

• How many years of project management experience do you have?
• Which of the following qualifications do you have?
• Do you have experience in a sales role?
• Which statement best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which languages are you fluent in?
• Are you willing to travel when required?

Insurance & Superannuation 101-1,000 employees

Tokio Marine, established in 1879 as Japan's pioneering insurance company, has evolved into a leading insurer worldwide, offering a broad range of Life and General insurance products in 46 countries/regions.

Tokio Marine Life Insurance Malaysia Bhd. (TMLM), part of the Tokio Marine Group, has a legacy of over 75 years in Malaysia. With 16 branches nationwide, TMLM is committed to delivering innovative life insurance solutions for financial security, wealth enhancement, and legacy planning.