Agency Administration Executive

婵物捨; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated team supervisor to enhance work output and ensure effective team collaboration. In this pivotal role, you will oversee daily activities, monitor workflow, and advocate for the company's strategic goals. Your efforts will help foster a positive work environment and drive business results. Join a company that values innovation and encourages employee growth, offering numerous opportunities for career advancement. If you are ready to take the next step in your career and make a meaningful impact, this position is perfect for you.

Responsibilities

• Supervises assigned team members’ daily activities.
• Tracks the team's production progress towards daily, weekly, and monthly goals.
• Interacts with and responds to customer inquiries or escalations.

Job description

Job Summary

Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business results.

Job Accountabilities - Key Accountabilities

• Supervises assigned team members’ daily activities.
• Assists management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• Tracks the team's production progress towards daily, weekly, and monthly goals and deadlines, and takes proactive steps, maintains thorough and current working knowledge of procedures, methods and regulatory requirements, and partners with other leaders to develop, pilot and execute improvements.
• Understands, supports and advocates the organization’s overall strategy and communicates company strategies related to product, processes, policies and practices.
• Interacts with and responds to customer inquiries or escalations, as requested, and models, promotes and advocates Zurich’s core values.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur
• Schedule: Full Time
• Recruiter name: Kamilia Kamil