Aftersales Trainer (Non Technical)

BYD Malaysia; Selangor; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading company in the automotive industry is seeking a Training Specialist to develop and deliver comprehensive after-sales training programs. This role focuses on enhancing customer service best practices and requires at least 5 years of experience in non-technical training. The ideal candidate should possess excellent communication skills, proficiency in Microsoft Office, and experience in the automotive sector, particularly in Electric Vehicles and e-learning platforms.

Qualifications

• Minimum 5 years of experience in after-sales non-technical training in automotive industry.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Language: English/Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Develop and deliver comprehensive training programs for after-sales.
• Conduct assessments to identify areas for improvement.
• Create training materials and analyze training effectiveness.

Skills

Communication

Presentation

Interpersonal skills

Tools

Microsoft Office Suite

E-learning platforms

Job description

Responsibilities

• Develop and deliver comprehensive training programs for after-sales which focus on customer service best practices which including effective communication skills, handling customer complaints and resolving issues etc.
• Develop and deliver Standard Service Process training.
• Conduct Standard Service Process assessments to identify areas for improvement and ensure team competency.
• Evaluate trainee progress through assessments and provide feedback for improvement.
• Stay up-to-date on the latest product developments and market trends.
• Create training materials, such as presentations, handouts, and online modules.
• Collaborate with other departments (e.g., sales, marketing, engineering) to ensure training programs align with business objectives.
• Support sales training programs as needed.
• Create training reports and Analyze training effectiveness.

Requirements

• Minimum 5 years of experience in after-sales non-technical training in automotive industry.
• Excellent communication, presentation, and interpersonal skills.
• Experience with automotive technical knowledge is a plus
• Ability to assess trainee learning and provide constructive feedback
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with e-learning platforms a plus.
• Experience in Electric Vehicle is a plus.
• Language: English/Bahasa Malaysia, mandarin is plus.
• Willing to travel regionally to conduct training sessions.