Aftersales Service Executive

Luxottica; Petaling Jaya; Hybrid; MYR 30,000 - 50,000; Full time

Job summary

Join a global leader in eyewear as a Customer Support Specialist. You will manage customer orders, track shipments, and handle inquiries. The ideal candidate has strong communication skills in English, Cantonese, and Mandarin, and familiarity with SAP and CRM systems. Enjoy benefits like private medical coverage, flexible working options, and opportunities for career growth.

Benefits

Private medical coverage

Two free pairs of sunglasses or optical frames/lenses

Flexible working options

Opportunities for career growth

Participation in the Employee Shareholding Program

Team-building activities

Volunteer opportunities with OneSight Foundation

Qualifications

• Previous experience in a customer support role.
• Strong communication skills in English, Cantonese, and Mandarin.

Responsibilities

• Manage customer orders, including processing and tracking.
• Respond to customer inquiries via phone and email.
• Perform simple eyewear repairs.

Skills

Communication

Multitasking

Time Management

Education

Diploma or higher

Tools

SAP

CRM

Microsoft Office

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products, including the Essilor brands such as Varilux, Crizal, Eyezen, Stellest, and Transitions. We also feature iconic consumer brands like Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa, along with a network providing high-quality vision care and shopping experiences through Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network, as well as leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees worldwide, driving the transformation of the eyewear and eye care industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Your role

This role involves managing end-to-end customer support operations, including processing and updating customer orders for finished goods and spare parts, tracking shipments and open orders, handling warranty returns with corresponding credit or debit notes, responding to customer inquiries via phone and email, managing local inventory returns, issuing delivery notes and billing for spare parts received from Italy, preparing shipments, and performing simple eyewear repairs. The ideal candidate holds a diploma or higher, has prior customer support experience, and demonstrates strong communication skills in English, Cantonese, and Mandarin. Proficiency in SAP, CRM systems, Microsoft Office, and effective time management are essential.

Main Business: Luxottica Group, a global leader in the design, manufacturing, and distribution of premium fashion and luxury eyewear. Listed in the USA and Italy, our in-house brands include Ray-Ban, Oakley, Persol, Vogue, etc. The company also produces under license for brands such as Chanel, Tiffany, Polo Ralph Lauren, etc. It operates retail chains like Sunglass Hut and LensCrafter.

Reporting to: Customer Service Manager

Main responsibilities:

• Customer Orders (processing, modification, and cancellation) for finished goods and spare parts.
• Open orders and shipment status tracking.
• Warranty return processing, including issuance of credit and debit notes.
• Responding to customer inquiries via phone and email.
• Managing local inventory returns.
• Billing: issuing delivery notes and billing for spare parts received from Italy.
• Preparing shipments to customers.
• Performing simple eyewear repairs by replacing defective parts.

Main requirements:

• Previous experience in a customer support role.
• Strong communication skills over the phone and in verbal interactions.
• Familiarity with SAP & CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office.
• Good command of English, Cantonese, and Mandarin.

What’s in it for you

At EssilorLuxottica, your career is not just defined by your job title. Here are some benefits and perks:

• Private medical coverage paid by the company, with annual medical and dental reimbursements up to RM 800.
• Two free pairs of sunglasses or optical frames/lenses after probation, with discounts on wholesale prices.
• Flexible working options, including hybrid work from home two days a week.
• Opportunities for career growth within a recognized global leader.
• Participation in the Employee Shareholding Program.
• Team-building and recreational activities organized by the 'We Care Committee'.
• Volunteer opportunities with the OneSight Foundation to improve lives through better vision.

Our recruitment process may vary; if selected, you will be contacted by our recruiters for the next steps.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees, celebrating diversity and providing equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics that make us unique.