Aftersales Coordinator

YINSON RENEWABLES AS; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Join a dynamic, culturally diverse organisation at Yinson GreenTech, where you'll manage vehicle service cases in the electric vehicle sector. This role emphasizes collaboration and operational excellence, ensuring high-quality service for clients. You'll receive mentorship and have the opportunity to develop your career in a forward-thinking environment.

Benefits

Flexible working hours

Mentorship and coaching

Culturally diverse environment

Company events throughout the year

Qualifications

• Minimum 2-3 years in aftersales service center.
• Experience with hybrid or EV repair preferred.
• Basic technical diagnostics and repairs.

Responsibilities

• Monitor and record vehicle cases from clients.
• Follow up and manage vehicle issues through various channels.
• Assign repair jobs to vendors and track progress.

Skills

Customer service

Technical diagnosis

Education

Diploma or Degree in Automotive Technology / Engineering

SKM Level 3 / 4 in Automotive Management

IMI UK Level 1-3 in Electric Vehicle

Job description

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Join one of the leading green technology solutions providers and discover how you can grow with Yinson GreenTech.

Yinson GreenTech is on a mission to electrify transportation across land and sea. We do this by delivering an integrated, technology-enhanced and digitally-enabled ecosystem that drives operational excellence and environmental sustainability. To achieve this, we are inviting passionate individuals to join our team, working and collaborating effectively to make a difference and create impact. We are always big on creating a vibrant, progressive workplace that puts people first.

If this excites you, come join us today!

Who are we?

Yinson GreenTech puts electrified transport into the hands of everyday users through its three businesses:

• marinEV – Pioneering the electrification of marine transport
• drivEV – Empowering enterprises and businesses with electric fleet solutions
• chargEV – Leading charge point operator with an extensive EV-charging infrastructure network across land and sea

YinsonGreenTech is the green technologies business of Yinson Holdings Berhad, a global energy infrastructure company that is active in offshore energy with YinsonProduction and renewable energy with YinsonRenewables.

We are seeking a proactive and detail-oriented individual to manage and coordinate vehicle service cases reported by clients. The role involves monitoring and documenting issues, advising clients on next steps, as well as assigning repair jobs to vendors while ensuring timely and high-quality service.

Key Duties & Responsibilities:

• Monitor & Record new vehicle cases faced by clients on various reporting channels in a timely manner with accurate information (reporting channels - WhatsApp, Email, Phone Call)
• Follow Up, Manage & Advise respective clients on vehicle issues (eg. collect more detailed information or advise on next action plan)
• Assign repair jobs to respective vendors and Follow Up with repairs within the agreed turnaround time
• Manage vendors in an orderly manner to make sure jobs assigned are repaired to level best and to manage both client / vendors expectations
• Compile repair reports by vendor on repairs done and technical reports for high occurrence cases
• Verify 1st layer on quotations given by vendor and forward to next level for approval / action plan
• Compile data on a weekly basis for vehicle issues / turnaround time/ vendor performance which is to be studied by the team and to improve services
• Assign jobs to respective vendor or in-house team
• Track wear and tear replacement like tyres, 12V battery, bulbs, wipers and etc
• Keep track of spare parts movement from drivEV inventory including of cost and vehicle detail

Qualifications:

• Diploma or Degree in Automotive Technology / Engineering
• SKM Level 3 / 4 in Automotive Management or IMI UK Level 1-3 in Electric Vehicle or similar
• Basic technical diagnosis and repair or troubleshoot
• Possess adequate customer service skill
• Experienced in working with or related to hybrid or EV repair (preferably)
• Minimum working in aftersales in-service centre (2 or 3 years)

What can we offer?

You will be working in a culturally diverse organisation which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to be innovative, creative, and open but is also geared to realising ambition. We provide mentorship and coaching to our employees in developing their professional career with us.

Yinson offers an excellent package of benefits and has offices located in a prime location in the City allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.